No issues. Polite. Informative and interested staff.

The services department did a full check and repaired the issues, however 4 days later the issues with the car retuned with its second visit to the garage in 2 weeks. Despite the fact these checks should have been carried out before I bought the car.

excellent service just booking in was hard as staff on site always busy receptionist didn't have necessary access to me in.

James, in the service dept., was first class. Receptionist was also extremely welcoming.

I was given a false settlement figure that has resulted in me paying more back than I was expecting. I also felt I was dealing with a finance company not a dealership,good customer service would have handled the transfer of vehicles internally.

Prompt, helpful and totally customer focused attention

As mentioned above I received brilliant service from Martyn.

As above.

Very unsatisfied. My next answer explains everything. My whole family have mini cars and they have told me they have had no issues. However, this dealership is awful.

Very polite and efficient, Laura at service is a credit to the Cotswold Group and Mini Brand.

The buying experience with Mini continues to be the best I have experienced when buying a new car

Friendly reliable trustworthy service

I still have the same problem as when I went in. Although time was put in to remedy the fault. was explained that it was a adjustment repair, the roof will still not open. (new cables 2018. very expensive repair) Not gone back , due work commitements

Everything thing was sorted out professionally and all our questions were answered

KEPT INFORMED ALL THE TIME,

Again Ed was really helpful and polite

James is lovely and very helpful - gave me a lift to work himself because I was in a hurry. Would have given 5 out of 5 if car had been cleaned better - not really valeted just washed.

Helpful staff, very professional

Everything was good, and staff more than helpful

Loved the whole experience from start to finish. I didn't want the usual mini stripes on the bonnet so I chose my own and Callum organised to get them put on with a local company. It was all done for me. Ama I g service.

Because Rob and Josh could not do enough to help

Everything explained properly, work was completed in good time. No issue at all!

Excellent

A very friendly team at Cotswold Hereford, especially Nick Phipps who was extremely patient and helpful with the many queries we had. Thank you, Nick!

Very pleasant and efficient

Little personal touches that were missing - compared with my last Mini purchase at this centre - brought this score down.

Helpful pleasant quick and nothing is too much trouble. They are also now very competitive with pricing for mot and servicing

Friendly staff who do their best to help.

Value for money, good friendly customer service, carried out work including MOT efficiently

Vehicle service is of high quality and efficient. Customers are made to feel welcome and looked after whilst waiting for their car.

Had an issue with service pricing which the dealership resolved to my satisfaction

Job was done very quickly

The price for the oil and filter change was more expensive than that advertised on the sign written mini outside the garage.

Because we were!

Could not fault the service from Jade and the rest of the staff.

all expectations were met

Excellent service and we were kept updated at all times. Josh Lapping made it all easy and seamless. Nothing was too much trouble.

The staff and the service have been friendly and efficient.

Jade constantly reassured us and contacted us regularly to make sure we were ok and happy with with our purchase

Very clean car,good coffee!!I am enjoying the car

Staff excellent and helpful. Excellent leadership by Steve who always 'goes that extra mile.'.

Initially I was a little overwhelmed - it looked like it should be a gym or a nightclub from the decor, which did put me off and influenced my first impression. Josh was excellent and the customer journey impressed. The additional videos were fab.

Excellent service. Very friendly staff. Very helpful.

Collected and returned car from home prompt efficient service. Can't fault it

Very efficient and comfortable surroundings

A good service was provided by the team and there were no issues of concern.

Video of 'advisory' works lacking clear detail

The best Dealership I have ever dealt with regardless of car manufacturer

Very satisfied

Every time I have had contact with Cotswold it's a positive experience