James and the rest of the team were incredibly helpful throughout.

Cotswold mini Hereford are very very good. Staff are excellent. Helpful and knowledgeable. Keep you well informed at all stages. Josh was brilliant. This is our 2nd car from them. It is not our local dealer, but we would use them every time.

I really can't fault Josh lapping and Cotswold MINI in Hereford

Great reassurance comes from acute personalisation.

Communication from all team members is outstanding- from booking the service to collecting my MINI once the work is complete. Always kept updated with phone calls and texts. Work is carried out to the highest standard plus my MINI leaves sparkling!

As above

Fast and efficient

It was excellent

Cannot fault the service.

Smooth and easy

Easy and proffesional

Fast efficient service with an emphasis in great communication to customer

Showed video and explained why the coolant had visually dropped

Staff are very helpful and friendly

Very good

Whole experience was amazing. The team was very friendly and I always had my cup of coffee hand it to me ??. Jade who I was dealing with was fantastic. She made everything so much better. Nothing was a problem for her.

Very informative about what's going on!

Courteous throughout, great to have option of being taken into Hereford whilst car was serviced. Feedback excellent.

Friendly and efficient service

Everyone was very friendly and the tyre repair was carried out with the minimum of fuss.

Appointment on time, necessary items already booked and expected, no nasty surprises.

Again everything ran smoothly. I was given a loan car for the day and when I arrived back at the centre my car was ready to go. It had been MOT , serviced and washed.

good professional job done.

Everyone was super easy to work with and made us welcome.

Very professional

Configuring and purchasing the car at MINI was a very smooth and enjoyable experience and all staff were very helpful with the process.

For the second time this year the cleanliness of the car on return was not up to standard. As I detailed both time in another customer reply.

The overall customer service experience was impeccable

I got the mini I needed

Easy

Work carried out good, though think if you are going to clean a persons car, should be one or the other, would prefer not cleaned if missing bits

From a problem created by a local tyre fit company, Mini, as usual, pulled out all the stops to get me back on the road. Exceptional service, courtesy and technical ability, once again Mini gave superb service.

Again, the cost is prohibitive, but satisfaction is almost complete.

No problems, good service.

Staff were polite and very helpful. Well informed throughout the process.

The staff kept to the time booked and were helpful and welcoming. The car was returned to a high standard

Everything completed on time

Martin who sold me the mini was easy and pleasant to deal with, would recommend him to deal with.

Service was easy to book and I was not kept waiting. The service team honoured a price I had been misquoted when I purchased my mini. Mini was left clean and valeted.

I was completely satisfied....

Flawless service from staff

The staff were brilliant from arrival to leaving their customer service skills brill

Polite and efficient service

Excellent service and always very pleasant and helpful staff.

Staff went out of their way to help me

Friendly professional staff.

Clear info provided and follow up.

The staff at the MINI Centre were absolutely brilliant. Salesman, his manager, receptionist, everyone was exceptionally helpful and friendly.

Staff were friendly professional and went out of the way to give information about the service. The service was carried out promptly and the car returned clean

Very helpful.