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Customer Reviews.

service

5

No issues. Polite. Informative and interested staff.

14 May 2019

service

2

The services department did a full check and repaired the issues, however 4 days later the issues with the car retuned with its second visit to the garage in 2 weeks. Despite the fact these checks should have been carried out before I bought the car.

12 May 2019

service

4

excellent service just booking in was hard as staff on site always busy receptionist didn't have necessary access to me in.

12 May 2019

service

5

James, in the service dept., was first class. Receptionist was also extremely welcoming.

11 May 2019

sales

2

I was given a false settlement figure that has resulted in me paying more back than I was expecting. I also felt I was dealing with a finance company not a dealership,good customer service would have handled the transfer of vehicles internally.

10 May 2019

service

5

Prompt, helpful and totally customer focused attention

08 May 2019

sales

5

As mentioned above I received brilliant service from Martyn.

07 May 2019

service

2

As above.

06 May 2019

service

1

Very unsatisfied. My next answer explains everything. My whole family have mini cars and they have told me they have had no issues. However, this dealership is awful.

06 May 2019

service

5

Very polite and efficient, Laura at service is a credit to the Cotswold Group and Mini Brand.

23 April 2019

sales

5

The buying experience with Mini continues to be the best I have experienced when buying a new car

20 April 2019

service

5

Friendly reliable trustworthy service

19 April 2019

service

3

I still have the same problem as when I went in. Although time was put in to remedy the fault. was explained that it was a adjustment repair, the roof will still not open. (new cables 2018. very expensive repair) Not gone back , due work commitements

19 April 2019

sales

5

Everything thing was sorted out professionally and all our questions were answered

17 April 2019

service

5

KEPT INFORMED ALL THE TIME,

16 April 2019

service

5

Again Ed was really helpful and polite

16 April 2019

service

4

James is lovely and very helpful - gave me a lift to work himself because I was in a hurry. Would have given 5 out of 5 if car had been cleaned better - not really valeted just washed.

16 April 2019

service

5

Helpful staff, very professional

14 April 2019

service

5

Everything was good, and staff more than helpful

13 April 2019

sales

5

Loved the whole experience from start to finish. I didn't want the usual mini stripes on the bonnet so I chose my own and Callum organised to get them put on with a local company. It was all done for me. Ama I g service.

11 April 2019

sales

5

Because Rob and Josh could not do enough to help

09 April 2019

service

5

Everything explained properly, work was completed in good time. No issue at all!

05 April 2019

service

5

Excellent

03 April 2019

sales

5

A very friendly team at Cotswold Hereford, especially Nick Phipps who was extremely patient and helpful with the many queries we had. Thank you, Nick!

02 April 2019

service

5

Very pleasant and efficient

02 April 2019

sales

4

Little personal touches that were missing - compared with my last Mini purchase at this centre - brought this score down.

01 April 2019

service

5

Helpful pleasant quick and nothing is too much trouble. They are also now very competitive with pricing for mot and servicing

01 April 2019

service

5

Friendly staff who do their best to help.

01 April 2019

service

4

Value for money, good friendly customer service, carried out work including MOT efficiently

29 March 2019

service

5

Vehicle service is of high quality and efficient. Customers are made to feel welcome and looked after whilst waiting for their car.

29 March 2019

service

4

Had an issue with service pricing which the dealership resolved to my satisfaction

27 March 2019

service

5

Job was done very quickly

27 March 2019

service

3.5

The price for the oil and filter change was more expensive than that advertised on the sign written mini outside the garage.

27 March 2019

sales

5

Because we were!

26 March 2019

sales

5

Could not fault the service from Jade and the rest of the staff.

26 March 2019

service

5

all expectations were met

25 March 2019

sales

5

Excellent service and we were kept updated at all times. Josh Lapping made it all easy and seamless. Nothing was too much trouble.

25 March 2019

service

5

The staff and the service have been friendly and efficient.

23 March 2019

sales

5

Jade constantly reassured us and contacted us regularly to make sure we were ok and happy with with our purchase

23 March 2019

service

5

Very clean car,good coffee!!I am enjoying the car

23 March 2019

service

5

Staff excellent and helpful. Excellent leadership by Steve who always 'goes that extra mile.'.

22 March 2019

sales

5

Initially I was a little overwhelmed - it looked like it should be a gym or a nightclub from the decor, which did put me off and influenced my first impression. Josh was excellent and the customer journey impressed. The additional videos were fab.

19 March 2019

service

5

Excellent service. Very friendly staff. Very helpful.

19 March 2019

service

5

Collected and returned car from home prompt efficient service. Can't fault it

15 March 2019

service

5

Very efficient and comfortable surroundings

14 March 2019

sales

5

A good service was provided by the team and there were no issues of concern.

12 March 2019

service

4

Video of 'advisory' works lacking clear detail

12 March 2019

sales

5

The best Dealership I have ever dealt with regardless of car manufacturer

12 March 2019

service

5

Very satisfied

11 March 2019

service

5

Every time I have had contact with Cotswold it's a positive experience