Cannot fault the staff
Very satisfied due to great service from Josh Lapping. No heavy sell just factual and pleasant.
Pleasant quick and efficient
Accommodating and helpful staff.
I had my reservations purchasing whilst Covid restrictions were in force, but these were unfounded the transaction was very smooth.
Easy procedures with nice people
It was Covid secure which was great
All went at expected and as informed beforehand.
Kept in contact about my car. Informed me about future requirements to keep my care in good condition.
Good service. Done while we waited.
No problems with booking in, quick response
Compared with other MINI dealerships I have visited, cotswold Hereford is by far the best I have been to. The customer service is fantastic, and they keep you informed at every stage, letting you know exactly what's been done.
I am satisified with the staff who did all they could to sort out the latest problem with my mini
The staff are very good. The service representative, James Lawrence, is excellent. Nothing is too much trouble for him.
Very pleased with the care given by Martin
Very friendly customer service.
Again everything was very straight forward and stress free.
Very helpful and professional approach
Their staff are all very good. James Lawrence is, however, outstanding in his role. He is everything a customer service person should be.
Good drop off and communicate during this difficult time
Appointment was on time and I was consulted regarding an additional element of service which needed to be addressed. Kept informed along the way.
First class service. Friendly and welcoming.
Ed the salesman dealt with our needs and was really helpful
I xcellent srrvice
I was happy to see my car cleaned so well Staff were very nice .
Always completely satisfied with everything they do for my car and go above and beyond to make sure everything is perfect.
Covid restrictions have made things difficult but I am.happy with the procedures in place. The salesman that I have been dealing with was unfortunately furloughed a few days before the delivery of my car which was noones fault .
Staff are always polite and helpful and ready to explain anything that has been done. They were also very well organised for the Covid restrictions so I felt safe throughout.
All items attended to
My mini came back with a clean bill of health and beautiful snd clean
Staff were polite and extremely helpful.
Just very happy with the service so far!!
Quick & without fuss
Service is second to none, I was given a hire car to help me out.
excellent service from the team who I met on the day.
Stress free under difficult curcumstances. John delivered My car on New Years day, again professional, charming and friendly. As excited delivering it to me as I was to receive.
Always receive a fantastic service
As above, good communication, dealt with my car fairly quickly, my car was lovely and clean afterwards.
The service advisor James and Manager Rick are always incredibly welcoming, professional and lovely. My service appointment was made as somewhat short notice and I cannot fault a single thing they did.
Everyone concerned went out of their way to ensure that I got the car of my choice and to make sure that the whole process was totally hassle free