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Customer Reviews.

service

5

Kept me informed about progress

21 November 2019

service

5

staff were polite, phoned back when they said they would - all good

18 November 2019

sales

4

There was a slight mistake, I asked for the same car as I already had which was an All4 but my new car was only frontwheel drive, we realized too late to change as all papers signed.

18 November 2019

sales

5

All as expected

18 November 2019

service

5

My two dogs and I were taken care of from the time we arrived to the time we left.

18 November 2019

service

5

Staff (Laura) most helpful.

18 November 2019

service

2.5

I thought I was having a free service only to be told when I booked the car in that it would cost £250 ( which I think is excessive an oil change. ) I feel this should have been mentioned to me before I took the car in as it is a lot of money.

16 November 2019

service

5

Very satisfied as above

14 November 2019

sales

5

Every visit to Cotswold Hereford MINI is a pleasure. You're always greeted with a smile and a coffee. Upon collection, my new MINI was beautifully covered in their private handover area which made for an exciting reveal! Spotless inside and out.

11 November 2019

service

5

GREAT SERVICE

08 November 2019

service

5

Professional, courteous and expedient service.

07 November 2019

sales

5

Very friendly, helpful and knowledgeable staff. Nothing was too much trouble. Extremely happy with the way I was looked after. Special thanks to Martyn Jones and Claire Christie at Cotswold Mini Hereford.

06 November 2019

service

4

Very helpful and kept me informed.

05 November 2019

service

5

No fuss, just efficient.

05 November 2019

service

5

The visit was good

02 November 2019

service

5

Were very quick to book my car in and sort out the problem

31 October 2019

service

2

Took car in for a new tyre. On collection, tyre pressures were not correct and TPM would not reset due to the pressures being outside tollerance range. I would have thought checking pressures were safe would be part of the service!

28 October 2019

service

5

Everything was sorted quickly and efficiently

27 October 2019

service

5

Very convenient and efficient

25 October 2019

service

5

I love taking my mini in for a service- the staff are so friendly and professional and I always feel so well informed. I have never experienced such fantastic customer service anywhere.

23 October 2019

service

5

Lovely staff, very helpful nothing is to much trouble

22 October 2019

service

4

Would have been completely satisfied if my car mats had been dried properly after washing them

22 October 2019

service

5

Knowledgeable staff

22 October 2019

service

5

Give good advice

21 October 2019

sales

5

No problems

20 October 2019

service

5

Everyone was helpful, friendly, polite

18 October 2019

service

5

Personable, friendly service and we were kept informed of progress during the day.An allround enjoyable experience.

18 October 2019

service

5

Excellent customer service

18 October 2019

sales

3

The car had been driven before with, marks inside despite being new!

17 October 2019

service

4.5

Care

16 October 2019

service

5

The staff were extreamly helpful, its always a pleasure visiting the Showroom.

16 October 2019

service

5

Fast efficient and friendly dealership

15 October 2019

service

4.5

They look after their customers

15 October 2019

service

5

Excellent all round

14 October 2019

sales

5

Martyn Jones was a pleasure to deal with who nothing was too much trouble for. I trusted him to find me the best deal and he delivered. He is a always a total professional, approachable and honest.

12 October 2019

service

5

James and the rest of the team were incredibly helpful throughout.

09 October 2019

sales

5

Cotswold mini Hereford are very very good. Staff are excellent. Helpful and knowledgeable. Keep you well informed at all stages. Josh was brilliant. This is our 2nd car from them. It is not our local dealer, but we would use them every time.

08 October 2019

sales

5

No reason not to

06 October 2019

service

3

I was given a price for replacing rear brake pads and got the work done elsewhere for below half of that price

06 October 2019

sales

5

I really can't fault Josh lapping and Cotswold MINI in Hereford

06 October 2019

sales

5

This is the 2nd Mini we've purchased through your Hereford team and have always dealt with Martyn, he is brilliant, he takes the time to explain everything and knew what extras we wanted on our new car before we did! Now that's service!

04 October 2019

service

5

Great reassurance comes from acute personalisation.

04 October 2019

service

5

Communication from all team members is outstanding- from booking the service to collecting my MINI once the work is complete. Always kept updated with phone calls and texts. Work is carried out to the highest standard plus my MINI leaves sparkling!

03 October 2019

service

5

As above

01 October 2019

service

5

Fast and efficient

01 October 2019

service

5

It was excellent

30 September 2019

service

5

Cannot fault the service.

30 September 2019

service

5

Smooth and easy

30 September 2019

service

5

Easy and proffesional

29 September 2019

service

5

Fast efficient service with an emphasis in great communication to customer