Kept me informed about progress
Kept me informed about progress
staff were polite, phoned back when they said they would - all good
There was a slight mistake, I asked for the same car as I already had which was an All4 but my new car was only frontwheel drive, we realized too late to change as all papers signed.
All as expected
My two dogs and I were taken care of from the time we arrived to the time we left.
Staff (Laura) most helpful.
I thought I was having a free service only to be told when I booked the car in that it would cost £250 ( which I think is excessive an oil change. ) I feel this should have been mentioned to me before I took the car in as it is a lot of money.
Very satisfied as above
Every visit to Cotswold Hereford MINI is a pleasure. You're always greeted with a smile and a coffee. Upon collection, my new MINI was beautifully covered in their private handover area which made for an exciting reveal! Spotless inside and out.
Professional, courteous and expedient service.
Very friendly, helpful and knowledgeable staff. Nothing was too much trouble. Extremely happy with the way I was looked after. Special thanks to Martyn Jones and Claire Christie at Cotswold Mini Hereford.
Very helpful and kept me informed.
No fuss, just efficient.
The visit was good
Were very quick to book my car in and sort out the problem
Took car in for a new tyre. On collection, tyre pressures were not correct and TPM would not reset due to the pressures being outside tollerance range. I would have thought checking pressures were safe would be part of the service!
Everything was sorted quickly and efficiently
Very convenient and efficient
I love taking my mini in for a service- the staff are so friendly and professional and I always feel so well informed. I have never experienced such fantastic customer service anywhere.
Lovely staff, very helpful nothing is to much trouble
Would have been completely satisfied if my car mats had been dried properly after washing them
Give good advice
Everyone was helpful, friendly, polite
Personable, friendly service and we were kept informed of progress during the day.An allround enjoyable experience.
Excellent customer service
The car had been driven before with, marks inside despite being new!
The staff were extreamly helpful, its always a pleasure visiting the Showroom.
Fast efficient and friendly dealership
They look after their customers
Excellent all round
Martyn Jones was a pleasure to deal with who nothing was too much trouble for. I trusted him to find me the best deal and he delivered. He is a always a total professional, approachable and honest.
James and the rest of the team were incredibly helpful throughout.
Cotswold mini Hereford are very very good. Staff are excellent. Helpful and knowledgeable. Keep you well informed at all stages. Josh was brilliant. This is our 2nd car from them. It is not our local dealer, but we would use them every time.
No reason not to
I was given a price for replacing rear brake pads and got the work done elsewhere for below half of that price
I really can't fault Josh lapping and Cotswold MINI in Hereford
This is the 2nd Mini we've purchased through your Hereford team and have always dealt with Martyn, he is brilliant, he takes the time to explain everything and knew what extras we wanted on our new car before we did! Now that's service!
Great reassurance comes from acute personalisation.
Communication from all team members is outstanding- from booking the service to collecting my MINI once the work is complete. Always kept updated with phone calls and texts. Work is carried out to the highest standard plus my MINI leaves sparkling!
Fast and efficient
It was excellent
Cannot fault the service.
Smooth and easy
Easy and proffesional
Fast efficient service with an emphasis in great communication to customer