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Customer Reviews.

service

5

Nothing was too much trouble.

06 January 2020

sales

5

Change in specification meant the car was missing features l was expecting, ie leather steering wheel and gear knob cruise control. I was not made aware of their exclusion. Also change in display graphics, ie reversing image size and driving info

06 January 2020

service

5

Always well looked after

05 January 2020

service

5

Work was done very quickly and I was advised on other issues about the car which I have also had fixed.

02 January 2020

service

4

.

02 January 2020

service

5

Nothing is too much trouble.

29 December 2019

service

4

everything fine so far

29 December 2019

service

5

Excellent service

29 December 2019

sales

5

Ed Aston made our experience with Mini a brilliant one - his attention to detail was second to none and his manner friendly and not at all pushy. Brilliant work!

26 December 2019

service

4

Very satisfied

24 December 2019

sales

5

We were always made to feel as if we mattered were welcome and that the people at Mini really cared. As the delivery date approached we were actually making excuses to ourselves just to go up and visit Ed and the team.

24 December 2019

service

5

Nothing is too much trouble

24 December 2019

sales

5

Martyn was great as my sales executive and my new mini is fab.

23 December 2019

sales

5

The Hereford centre is excellent and the staff professional and helpful. Martyn Jones is an exceptional person who cares and knowledgeable about all things mini

22 December 2019

service

5

I like the video of the service that is provided along with the comentry

22 December 2019

service

5

No issues with the whole process

22 December 2019

service

3

Services the branch was very good, but spoiled by yet another phone call the day before, asking if I'd like to test drive a new mini or part exchange my old vehicle while I was there. This despite asking repeatedly to be taken off the marketing list.

17 December 2019

service

5

Excellent customer service.

16 December 2019

service

4

Not happy, on reflection, about the forward selling of a brake fluid service two months early. I feel bounced into giving away 2 months service interval

16 December 2019

sales

5

Very welcoming, lots of advice

16 December 2019

service

5

Very kind and helpful staff

16 December 2019

service

5

Speedy service - ahead of schedule. Every item explained clearly.

15 December 2019

service

5

Bit slow two days nearly to mend a puncture so not completely satisfied

13 December 2019

service

5

Staff at Cotswold Hereford are excellent. This is why we only dealt with them, rather than our local mini dealership, when we bought our latest mini.

12 December 2019

sales

5

Great staff.

10 December 2019

sales

5

I would recommend Jade Standish to everybody. The customer journey from test drive to delivery was seamless. We loved the excellent communication, and regular updates on how our new Mini was progressing through the factory.

10 December 2019

service

5

The gentlemen on the service dept was brilliant and the young lady on reception is brilliant with my children, she made me feel so welcome even looked after my coat while we had a look round.

10 December 2019

service

1

The care that was shown before was not there

09 December 2019

service

5

polite professional staff

08 December 2019

service

4

The service light wasn't switched off on my car and the service book wasn't filled in

05 December 2019

service

5

I was easy to arrange and was completed at the estimated time. As far as I am aware, everything was done properly

30 November 2019

sales

5

Brilliant on all scores ! From the time we arrived until the unveiling the help and guidance from Josh & the mini product specialist was Great .Josh helped me unveil my JCW and we had a real laugh together doing it. Where else could you get that!

26 November 2019

service

5

Professional and friendly

25 November 2019

service

5

Kept me informed about progress

21 November 2019

service

5

staff were polite, phoned back when they said they would - all good

18 November 2019

service

5

My two dogs and I were taken care of from the time we arrived to the time we left.

18 November 2019

sales

5

All as expected

18 November 2019

service

5

Staff (Laura) most helpful.

18 November 2019

sales

4

There was a slight mistake, I asked for the same car as I already had which was an All4 but my new car was only frontwheel drive, we realized too late to change as all papers signed.

18 November 2019

service

2.5

I thought I was having a free service only to be told when I booked the car in that it would cost £250 ( which I think is excessive an oil change. ) I feel this should have been mentioned to me before I took the car in as it is a lot of money.

16 November 2019

service

5

Very satisfied as above

14 November 2019

sales

5

Every visit to Cotswold Hereford MINI is a pleasure. You're always greeted with a smile and a coffee. Upon collection, my new MINI was beautifully covered in their private handover area which made for an exciting reveal! Spotless inside and out.

11 November 2019

service

5

GREAT SERVICE

08 November 2019

service

5

Professional, courteous and expedient service.

07 November 2019

sales

5

Very friendly, helpful and knowledgeable staff. Nothing was too much trouble. Extremely happy with the way I was looked after. Special thanks to Martyn Jones and Claire Christie at Cotswold Mini Hereford.

06 November 2019

service

4

Very helpful and kept me informed.

05 November 2019

service

5

No fuss, just efficient.

05 November 2019

service

5

The visit was good

02 November 2019

service

5

Were very quick to book my car in and sort out the problem

31 October 2019

service

2

Took car in for a new tyre. On collection, tyre pressures were not correct and TPM would not reset due to the pressures being outside tollerance range. I would have thought checking pressures were safe would be part of the service!