Very efficient and comfortable surroundings
Very efficient and comfortable surroundings
The best Dealership I have ever dealt with regardless of car manufacturer
Video of 'advisory' works lacking clear detail
A good service was provided by the team and there were no issues of concern.
I paid extra for the detox package but felt it wasn't cleaned particularly well especially inside. So much so I went home after and cleaned it myself.
Every time I have had contact with Cotswold it's a positive experience
Everything was quick and clear. Hospitality was very good
Everyone was welcoming The centre was clean and well presented I felt no judgement walking into the centre, unlike other prestige brands
Quick and efficient service
Kept fully informed throughout the process
Friendly and helpful staff, made to feel welcome
Completely happy with the service provided
I advised at the time of booking my car in for its MOT that my husband was the point of contact for the day. He also advised he was to be called when he dropped my vehicle off. However, this wasn't followed though, I was contacted during an interview
I recently had a winter check up and Cotswold Mini did a thorough check. The service was further enhanced by Callum Ridyard coming to collect and return my car for its service.
The EGR valve was in need of upgrade due to not working properly, which is not my fault but minis, it was upgraded but I worry if this is not the end will mini honour replacing it if it goes wrong after my warranty ends in Dec this year?
Courtesy and efficiency in abundance from reception to handing my car back. I always leave delighted.
Friendly, helpful and professional.
Video was great but I didn't watch it until I came home. I needed a new tyre which I was told could do with sorting but when I watched the video the technician said it needed to be done that day but I wasn't told it was urgent.
Although I had arranged for the car to be collected from work the driver went to my home address. The replacement steering wheel was damaged so it now needs to be replaced again. The car had been washed poorly, inside and outside still dirty.
Excellent, friendly and efficient service
I have always maintained that where and from whom you buy your car is almost as important as the car itself. I need to be assured that both the car and I will receive the best of attention in the future!
Very satisfied with the sevice
The whole staff at the show room were so friendly and delightful. I hate a pushy sales pitch and this was definitely not that! They were so accommodating to our needs and made the whole purchase relaxing and enjoyable.
I was told there would be a 3 month delay to the delivery of my car. My existing car failed during this time and the support / help was very poor. Fortunately the delivery timescale dramatically shorted and was only 8 days late.
Helpful and knowledgeable staff
All the staff at Cotswold Mini are always extremely helpful and friendly.
Plenty of time given to go through options and procedure. Lovely environment. Everyone helpful.
There wasn't really a satisfactory outcome to a problem.
Friendly, caring, curtious staff who go above and beyond in their level of service. Great show room with comfortable facilities while you wait. After sales care is supportive but not overwhelming.
The team at Hereford are a friendly lot. they treat you as a valued customer and they always make you welcome and help out to accommodate you.
It was a small service but didn't feel like it mattered the customer service was 100% from the staff
Don't see how it could have been better! Excellent personal service from reception and staff.
Callum made the process of switching cars painless, he was professional and courteous at every stage and that is also true for every other member of staff I engaged with.
I requested home delivery and this was arranged without any problem,The hand-over was completed to my satisfaction,
Helpful,pleasant and professional
Staff friendly and helpful.
Very supportive and lovely experience
The team at the Hereford centre were a huge part of making up my mind to buy the car
Always treated so very well from the greeting on the board as I go in to the intro desk...the service link...the service ...the communication. Fab package!
Made sylv feel every special.
Mini in Hereford were wonderful. Everyone was friendly, courteous and incredibly helpful. They really listened to what we wanted and were not at all pushy. I can't recommend them highly enough.
Again very helpful and kept in the loop
Brilliant service again
Cotswold Hereford dealership is efficient and helpful
The can do attitude of all the staff at Cotswold Mini.