Again very helpful and kept in the loop
Brilliant service again
Cotswold Hereford dealership is efficient and helpful
The can do attitude of all the staff at Cotswold Mini.
Problem was fixed quickly even over Christmas period, hire car was arranged for me.
Laura and the service team were super helpful when my car broke down, they did everything they could to help get me on my way before Christmas and made me feel at ease the whole time.
Welcoming employees and good customer service.
I was very pleased to pick up my new mini. I was able to complete some of the documentation at home prior to the appointment so the process was quicker at the dealers.
Callum was an exceptional member of staff. He was incredibly helpful and supportive. He didnt push but made my options clear. Hes a credit to MINI.
The personal treatment is the hallmark of a sound business strategy.....treated well and you will return!
Good phone support, punctual to appointment, friendly, good service. A very pleasant experience.
The staff memebers were very helpful with showing me the functions of the car and also wishing me a happy birthday display in the car.
Good friendly service
Staff were very helpful and welcoming,service and MOT were completed speedily and cost effectively.
Satisfied with winter health check
Service was excellent, as always.
The staff are froendly and helpful. The work was carroed out in the time mentioned.
Because nothing is to much trouble and my car was picked up and returned the same day which is very useful for myself
Completely satisfied, it was a repair.
As always, the team in the Hereford dealership were excellent.
Jade Standish was excellent
Job well done,a pleasant experience.
Extremely friendly staff
Kept us informed of details
Assistance by staff for car service was excellent.James was the customer adviser and he was superb, and most helpful.
This was my first visit to Hereford - easy to access, good availability or courtesy cars so service appointment was very prompt. A more personal feeling than Cheltenham!
Nothing is ever an issue - always go beyond expectations
Especially the big reveal upon collection!
I had very good care from Calum
It wasn't made clear the quote for the work didn't include vat so was a bit of a surprise when we got the bill.
Friendly team who kept me informed on progress. Vehicle service not completely straight forward as a few potential issues were identified. All resolved in a professional manner.
Everything went to plan. The service was done whilst I waited and was super quick! Coffee and work space was great so effectively I lost no time.
Cant fault anything
Very good service
Only minor negative was there were delays in information regarding expected delivery date which changed to a week later, but then came the original week, informed on the morning of collection.
We were treated courtesy and with understanding and the service department dealt with the problem which turned out to be an issue with an iPhone rather than the car itself
Very helpful, explained what was going on. Prompt with checks and work done
Every one involved really cares
Fantastic staff meant your customer service could not be faulted.
I would put completely satisfied but was a disappointed when I got back in to my car. I thought that the car would be fully valeted but it was only hovered inside. I thought it would be cleaned as well.
Very professional & helpful.
The wash and clean inside were not to the usual standard.
Right first time, smooth transaction and very professional attitudes and pleasant people within the dealer.
Friendly helpful reception welcoming you to Cotswold Hereford. Knowledgeable service staff. Very efficient. Special mention of and thanks to Service Advisor James Lawrence.