OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
126 ratings and 82 comments received in the last 90 days.
11 November 2025
Speedy service. Whole team were very welcoming and friendly.
10 November 2025
Even though the mini was delayed, Chris and his team worked hard to chase things up and helped make the experience less stressful
08 November 2025
There has been a flagrant disregard for my rights under the UK GDPR and the Data Protection Act 2018 in relation to the handling of my personal information. My explicit wishes were ignored and data was processed and/or disclosed without my consent
07 November 2025
Very happy with James who explained everything clearly
06 November 2025
No problems
04 November 2025
All worked well with in person and online completion of the forms . James Forde did a good job
29 October 2025
James forde was very knowledgeable, professional and customer focused
28 October 2025
Congenial staff who have time to talk and didn't treat me like an idiot. Genuinely friendly and well informed. I was NEVER made to feel that they had better things to do or that I was just another one of many customers.
26 October 2025
Attentive sales
26 November 2025
Meh No longer feel valued. My kids asked why i used to always come to main dealer when i could get service elsewhere cheaper and i always said i left feeling like i was valued and part of the Mini family. That no longer is the case
26 November 2025
As explained above. looked after my 'baby' car very well.,
25 November 2025
James Forde was a very friendly professional salesman who went above and beyond to make sure we were happy with our purchase
25 November 2025
Exceptional customer service- in all honesty if I have another mini it will be because of the lovely way I have been treated by this garage.
24 November 2025
All went well no issues
23 November 2025
Very good experience
22 November 2025
Always excellent.
21 November 2025
Waited inside the centre, comfortable, hot drink. All staff are welcoming and polite.
21 November 2025
able to resolve problem quickly
16 November 2025
Work carried out on time and wemt over and beyond replacing wheel hub cap without charge.
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford, Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford, Leominster, Ross-on-Wye, Monmouth and Ledbury
11 November 2025
Courtesy and efficiency from the staff. James was knowledgeable and helpful.