OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
120 ratings and 93 comments received in the last 90 days.
01 April 2026
Because your staff will be judged wrongly if I don't. What a perverse system. If you want the truth don't tie it to rewards for the dealer. James was however very good.
01 April 2026
Excellent service. James and Jai were both very helpful, kind, courteous and welcoming, and helped me sort everything with the new car and with the paperwork.
24 March 2026
Thanks to James, made the process a dream
12 March 2026
Matt was really helpful. Couldn't fault the service I received.
10 March 2026
James, Jai & Chris at Cotwold Mini were all excellent and delivered a quality experience.
28 February 2026
We found Adam Jones to be extremely helpful from first contact to handover of my new Mini. He was approachable and friendly and knowlegeable on the Mini product and nothing was too much trouble.
15 February 2026
Very professional and experienced and most helpful.
07 February 2026
Good service from all personnel we dealt with.
01 February 2026
No issues with anything .. any questions answered in a timely and professional manner
06 April 2026
Very quick response to the issue which was dealt with quickly and efficiently
06 April 2026
Prompt service.Friendly and efficient staff.
05 April 2026
Very pleasant and polite
04 April 2026
Professional service
01 April 2026
Very helpful!
29 March 2026
Everything went smoothly from booking to resolution
29 March 2026
Excellent all round care from Iuaun and the service team at Cotswald Mini as always many thanks.
28 March 2026
Went for an intermittent fault, they said that it threw the fault while there and was a faulty airbag sensor. Agreed to the repair. With diagnostics and the part repair done. £900 later. Fault came up again the next day and been intermittent since
28 March 2026
Friendly, competent and efficient.
25 March 2026
I experienced micro aggression form the the sales person; I had booked a lift into town and initially he was not flexible and communicated firmly that the situation could not be helped. The driver who eventually took me into town was a credit.
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
07 April 2026
The team at the Mini garage provided us with exceptional service, with good knowledge on the different cars, excellent interpersonal skills and hospitality. A special mention to Matthew Davies who sold me the car and helped set it up to go.