OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 66 comments received in the last 90 days.
10 June 2025
All good
05 June 2025
Friendly knowledgeable kept me updated
29 May 2025
All the paper work is awkward but you are taken through it step by step so that it never gets in the way. The pre-delivery help videos are particularly useful. They give you the questions to help set up your particular car.
23 May 2025
Was kept informed of progress
01 May 2025
Excellent hot chocolate
30 April 2025
Always helpful and polite clean and tidy
21 April 2025
Great sales person who kept in contact with me throughout the process and after.
09 April 2025
Excellent
31 March 2025
Se above
15 June 2025
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12 June 2025
Amazing experience at Cotswold
11 June 2025
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11 June 2025
Quicker turnaround than expected, car also cleaned inside and out
11 June 2025
All completed to time in a very professional manner
01 June 2025
Helpful reception staff, notified that car was ready and quote for works to be done
30 May 2025
When I emailed re a notification which had not been turned off Ieuan got back to me within minutes with a reply which meant I was able to do it myself.
28 May 2025
Absolutely fantastic customer service. Ieuan went above and beyond to help us.
27 May 2025
Car service, MOT and cleaned well within the time promised.
26 May 2025
Excellent, friendly service always.
10 June 2025
Everyone was friendly and the manager, Chris, was available top wish us luck when we collected the car. The centre feels calm and welcoming. Matt's style of selling is reassuring without being overbearing. Just exceptionally knowledgeable and consid