OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 68 comments received in the last 90 days.
03 July 2025
Helpful and friendly staff.
01 July 2025
James and Chris were great at there job.
26 June 2025
Everyone at Hereford were very knowledgeable and attentive. Jonah kept me updated all the way.
10 June 2025
All good
10 June 2025
Everyone was friendly and the manager, Chris, was available top wish us luck when we collected the car. The centre feels calm and welcoming. Matt's style of selling is reassuring without being overbearing. Just exceptionally knowledgeable and consid
05 June 2025
Friendly knowledgeable kept me updated
29 May 2025
All the paper work is awkward but you are taken through it step by step so that it never gets in the way. The pre-delivery help videos are particularly useful. They give you the questions to help set up your particular car.
23 May 2025
Was kept informed of progress
01 May 2025
Excellent hot chocolate
10 July 2025
The staff fully explained about the MOT and work that will need caryying out in the near future.
09 July 2025
easily understood diagnosis and remedies of problems
09 July 2025
So helpful and nothing too much trouble!!
08 July 2025
See above
08 July 2025
Helpful and polite team, very quick service
07 July 2025
As above, helpful and polite staff
05 July 2025
After a Mini Assistance need the prior week the Service team especially Ieuen were so helpful and took the time to explain all that was needed
04 July 2025
The service team were helpful and friendly to deal with.
03 July 2025
I wasn't informed of correct drop off location as it was Saturday!
02 July 2025
Staff friendly and helpful.
09 July 2025
Adam was great helping me with the signing of all the documentation-via my phone. Chris helped me set up my phone in the car at the handover.