OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 76 comments received in the last 90 days.
06 July 2024
Very happy with the service and experience
04 July 2024
Great service
04 July 2024
Staff are pleasant and made the experience very pleasurable
02 July 2024
Jade was very friendly, helpful and knowledgeable about the car. All the necessary documents were clear and dealt with efficiently
02 July 2024
courteous and informed staff
30 June 2024
Good opportunity for test drives, questions answered, friendly, helpful sales exec. Gave us a satisfactory part exchange value on a trade-in vehicle. Kept informed on build progress when order had been placed. Very good hand over process.
30 June 2024
Everyone at Cotswold Hereford were so welcoming , but Jade was amazing so friendly and helpful
28 June 2024
See answer above! The planned handover did not go to plan, but Jade recovered the situation very well.
12 June 2024
From order to delivery I couldn't fault the team, they made it a very special occassion
21 July 2024
Courtesy efficiency ease of sorting car repairs
17 July 2024
Very satisfied, everything explained fully.
16 July 2024
See above. Providing work space was incredibly helpful too
15 July 2024
I'm irritated that I still don't have a replacement Mini charger.
13 July 2024
Always helpful and informative
11 July 2024
I got the best possible deal .
10 July 2024
I did get there early before they were open but the self serve check in didn't work and despite two people walking past me I had to go down to service desk to book in. Reception was not open as I was early so was unmanned.
09 July 2024
good customer service and friendly staff
08 July 2024
Always helpful
04 July 2024
Not waiting long , tea & coffee on tap & courtesy cat wash . Excellent
15 July 2024
Service throughout excellent.