OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 68 comments received in the last 90 days.
01 May 2025
Excellent hot chocolate
30 April 2025
Always helpful and polite clean and tidy
21 April 2025
Great sales person who kept in contact with me throughout the process and after.
09 April 2025
Excellent
31 March 2025
Se above
18 March 2025
Did everything asked of a dealership.
13 March 2025
The whole buying process was a very enjoyable experience, from the test drive through to driving off in the new car. James Forde and the rest of the team at Cotswold Hereford were always on hand to give good advice.
28 May 2025
Absolutely fantastic customer service. Ieuan went above and beyond to help us.
27 May 2025
Car service, MOT and cleaned well within the time promised.
26 May 2025
Excellent, friendly service always.
25 May 2025
Not only was I ripped off for the service & Mot I was given an advisory for handbrake gators .The joke is that they want to replace the whole lot at a cost of over £450 .Another thing that my husband has checked and its a known issue why not waranty
24 May 2025
I was happy with how things were dealt with. The fault to my drivers seat was put right.
22 May 2025
Ieuan the service manager explained everything that was going to done, arranged for a lift into Hereford, kept me informed throughout the day, with updates via txt and phone calls and when the driver was going to pick me up
21 May 2025
All the staff are friendly and kept me well informed throughout the day.
21 May 2025
Easy process to book my service. Greeted on arrival by a very friendly receptionist. Took advantage of the drive into town service which was carried out by a friendly driver
20 May 2025
Friendly helpful staff. All of my questions answered. We were well informed as to what was happening.
20 May 2025
I was contacted in advance to arrange and kept updated during the visit
23 May 2025
Was kept informed of progress