OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 132 comments received in the last 90 days.
23 September 2026
James was really helpful and kept me updated during the process.
22 September 2026
Matthew had a professional approach to his job and was friendly, informatiive and kept us updated on progress. We are pleased with the Mini Countryman and it meets our expectations
22 September 2026
Have had a mini countryman previously but now have the mini JCW from Cotswold Hereford who are a dream to deal with.
22 September 2026
Mini Hereford is a great team; specially James who I dealt with, who ensured the process was smooth and easy from start to finish.
19 September 2026
James made the whole experience very easy.
18 September 2026
Adam was great as was Chris. Service has always been create over the years
13 September 2026
Brilliant mobility sales person, Matt was great at keeping informed all the way through. His communication was exceptional.
13 September 2026
The use of electronic paperwork is quite tedious and relies on the purchaser having a Smartphone
04 September 2026
Cotswold Mini and Adam in particular were great. Adam is very knowledgeable and professional. He kept in contact while I was waiting for my Mini and understood when I had concerns about the change to delivery date, coming to an amicable solution.
23 September 2026
We've had three Minis from Cotswold including the current one which was required urgently following a RTC which wrote off the previous one. James has been great, previous sale and this one. Nice guy, efficient, assuring and cheerful.
22 September 2026
The team at Mini Hereford, specifically James who I dealt with was great. I felt at ease and relaxed with the whole process, I couldn't fault James or the team at Mini Hereford.
22 September 2026
Happy with the drop and pick-up times.
21 September 2026
Good service
21 September 2026
Fitted me in with an appointment at very short notice
18 September 2026
Excellent communications and updates from Lauren
17 September 2026
Very helpful and explained everything including additional costs before carrying out work.
16 September 2026
Quick and value for money
14 September 2026
Quick to check in, work done quickly. Called to tell me it was finished and the car wash at Hereford is the best I've e er had from any dealer including g Porsche Tewksbury and Audi Hereford
14 September 2026
Amazing, friendly and customer oriented personnel! Lauren was extremely helpful on trying to address all our concerns, far and beyond our expectations.
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
23 September 2026
Everything regarding the purchase of the new mini was explained by James Forde , in fact this is the second mini he has sold me, can't fault him.