OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 103 comments received in the last 90 days.
28 January 2026
The member of the sales staff, James Forde, was helpful and knowledgeable and assisted us greatly in making our decision both with regard to choice of vehicle and finance options. The handover of the vehicle was excellent.
27 January 2026
Great communication throughout and an earlier delivery than expected! A big shoutout to James Forde at Cotswold Mini Hereford, fantastic communication and he answered all of my questions no problem. Thank you!
18 January 2026
Efficient, friendly service
17 January 2026
Great showroom and facilities. All staff very polite and helpful.
16 January 2026
My service with Mini has been absolutely flawless, Adam was an incredible support in finding the right vehicle for me and at all points of the service; explained, called, updated, emailed. At no point was there any confusion or unanswered questions.
07 January 2026
They have been so helpful
01 January 2026
A quite complicated range of cars were very well explained and Jonah went beyond call of duty to support the sale
29 December 2025
Easy and great customer journey.
27 December 2025
Lots of time to answer all my questions and shown exactly how to use it to reach its max potential.
31 January 2026
Good service, informative staff
28 January 2026
Very good service, very friendly and great customer service
26 January 2026
I was able to book a slot suitable to me and have a loan car. It was explained to me how long the work might take, with an estimate of costs, where available. I was kept up to date so that I could plan my time and return visit.
26 January 2026
Friendly staff, work was carried out quicker than originally estimated.
25 January 2026
Ieuan went out of his way to ensure a good outcome for my problem. He was very professional and i felt he was definitely looking after his customers best interests.
25 January 2026
Felt a valued customer, good service price All explained pleasant area to wait
23 January 2026
Friendly staff, good communication
19 January 2026
Prompt, courteous, no surprises so a good experience all round.
19 January 2026
Excellent customer care
19 January 2026
The receptionist and service manager were helpful and pleasant. My Mini was serviced in good time without any issues.
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
01 February 2026
No issues with anything .. any questions answered in a timely and professional manner