OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 90 comments received in the last 90 days.
10 March 2026
James, Jai & Chris at Cotwold Mini were all excellent and delivered a quality experience.
28 February 2026
We found Adam Jones to be extremely helpful from first contact to handover of my new Mini. He was approachable and friendly and knowlegeable on the Mini product and nothing was too much trouble.
15 February 2026
Very professional and experienced and most helpful.
07 February 2026
Good service from all personnel we dealt with.
01 February 2026
No issues with anything .. any questions answered in a timely and professional manner
28 January 2026
The member of the sales staff, James Forde, was helpful and knowledgeable and assisted us greatly in making our decision both with regard to choice of vehicle and finance options. The handover of the vehicle was excellent.
27 January 2026
Great communication throughout and an earlier delivery than expected! A big shoutout to James Forde at Cotswold Mini Hereford, fantastic communication and he answered all of my questions no problem. Thank you!
18 January 2026
Efficient, friendly service
17 January 2026
Great showroom and facilities. All staff very polite and helpful.
14 March 2026
Completely satisfied, but we can't input it.
14 March 2026
Staff were friendly and informative of the work taking place on the car.
13 March 2026
Because I took my mini into you for a diagnosis for the problems I was experiencing leaking at front & side of car - & electric control box not working & rear brake lights staying all the time with water damage you couldn't fix it-local garage did!!
11 March 2026
Always excellent
10 March 2026
Helpful, efficient. Also gave good advice on leasing with mobility about getting home.
10 March 2026
Work carried out efficiently
09 March 2026
Everyone was very courteous and worked quickly
09 March 2026
Good service
08 March 2026
Kept me updated at all times.
07 March 2026
James, Jai and Chris at Cotswold Mini were all excellent, as always. This is the 5th Mini we have purchased from them so I guess that speaks volumes.
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
12 March 2026
Matt was really helpful. Couldn't fault the service I received.