About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

132 ratings and 102 comments received in the last 90 days.

02 June 2026

Good ,professional and pleasant service.

30 May 2026

Supported all the way through the process of building and purchase of my Mini. The handover was fantastic, just the right amount of information.

27 May 2026

A smooth process from start to handover and James made it easy, with fantastic communication and updates.

21 May 2026

Adam's was very helpful through the whole process.

17 May 2026

Absolutely fantastic,everyone so welcoming,knowledgeable and answered all my questions.

17 May 2026

Excellent staff

13 May 2026

The staff were very helpful, in particular James Forde and Jai Connor-Davies made handover day run smoothly, with their friendly attitude and product knowledge.

11 May 2026

Lots of paper work to provide at the last minute for the finance agreement which really should have been checked beforehand in order to provide a smoother handover.

09 May 2026

Great service

03 May 2026

Great service

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24 April 2026

Everything was explained very clearly and the process was very smooth

16 April 2026

Matthew Davies handled everything in a prompt and extremely professional way, making the entire experience easy and a pleasure. This was supported by the kindness of Claire in Reception.

13 April 2026

We were looked after extremely well, by James, from the time of our test drive, until handover. The process of purchasing our very first Mini was very smooth and stress free. Jai was very knowledgeable when explaining the key car functions to us

07 April 2026

The team at the Mini garage provided us with exceptional service, with good knowledge on the different cars, excellent interpersonal skills and hospitality. A special mention to Matthew Davies who sold me the car and helped set it up to go.

01 April 2026

Excellent service. James and Jai were both very helpful, kind, courteous and welcoming, and helped me sort everything with the new car and with the paperwork.

01 April 2026

Because your staff will be judged wrongly if I don't. What a perverse system. If you want the truth don't tie it to rewards for the dealer. James was however very good.

24 March 2026

Thanks to James, made the process a dream

12 March 2026

Matt was really helpful. Couldn't fault the service I received.

10 March 2026

James, Jai & Chris at Cotwold Mini were all excellent and delivered a quality experience.

03 June 2026

We were greeted by professional staff in all the different areas. Information was given clearly and regularly. Advice was given on completion of the Service.

03 June 2026

Everything sorted to my satisfaction. A couple of issues arose, but were resolved. It was doing thus without quibble that prompted 5 stars

03 June 2026

Nothing to criticise

01 June 2026

Prompt and professional service from friendly team. One pays a premium price for that !

01 June 2026

I was advised of the waiting time when I arrived due to the extreme weather temperatures that day

31 May 2026

All good service

31 May 2026

Mini exec. James was thorough in establishing what we needed and wanted, quick to respond to our queries, seaching the best options, enthusiatic and confident in our meetings. Excellent back up from his colleague Josh. Loving the new EV Mini!

31 May 2026

Serviced in a timely manner as forecast by Ieuan Vale- Smith the service advisor.

27 May 2026

I was seen very quickly and kept informed of any problems etc. The waiting area was pleasant.

25 May 2026

Great customer service from Ieun and service team at Cotswold Mini Hereford.

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23 May 2026

Great customer service from the service department

23 May 2026

Very professional and very courteous.

22 May 2026

Very good

22 May 2026

Great

22 May 2026

Our car was serviced as requested in good time. We also had plenty of time to discuss our options with James. We even had a test drive in a Mini Classic which was interesting to compare with our Cooper S. Everyone was very helpful.

21 May 2026

Josh and his team were amazing, helpful & informative. It was a pleasure to meet them all.

21 May 2026

Staff were welcoming, my questions were answered. I felt confident that i was getting tne best customer service.

20 May 2026

Fast, efficient and cheerful service

20 May 2026

Very helpful

20 May 2026

Ieuan Vale-Smith, the Service Advisor was friendly, helpful and professional when booking my car in. He kept me informed during the day of the results of the visual check and MOT test. My car was washed and valeted when I collected it. Excellent.

19 May 2026

Mini cotswolds Hereford were fantastic. Matt who deals with motability customers was so helpful throughout the process . He went through all the details of my new car and even out in my dog guard.

19 May 2026

Prompt. efficient and professional service.

18 May 2026

Always kept informed. Polite and made welcome and comfortable

17 May 2026

Very good prompt and polite service

16 May 2026

Brilliant service warm and welcoming and spotless clean

09 May 2026

They forgot to do something however they rang the next day to tell me and collected the car did the job and returned my car

08 May 2026

Friendly service. Punctual. Courtesy car was pleasant.

07 May 2026

Terry has been always very professional and provided good customer service service

07 May 2026

Once where I was supposed to be I was welcomed warmly and taken to the seating area, offered a drink and Lauren (I think her name was) explained timings etc. she was lovely. It didn't take as long as I expected & I was comfortable throughout.

06 May 2026

Very efficient and polite

06 May 2026

Quick and easy.

06 May 2026

Friendly staff, greeted quickly.

05 May 2026

Change of engine oil completed in record time, well done.

04 May 2026

Cheerful staff comprehensive in completing the work

28 April 2026

Very efficient and helpful. My particular thanks to Ieuan

28 April 2026

Very good service. Text message reminder about MOT due, easy to book in too.

27 April 2026

Excellent customer service.

27 April 2026

Friendly staff and prompt and efficient service

23 April 2026

Car was repaired then broke down three days later with exactly the same fault. Two different faults found mean I'm having to pay for two repairs

20 April 2026

Car was ready on time courteous staff pleasant experience

20 April 2026

Efficient, friendly and professional. Good communication and everything completed on time.

18 April 2026

Picked my car up, serviced it & returned it promptly.

18 April 2026

Efficient friendly service but too expensive

18 April 2026

Good communication and service

18 April 2026

All excellent

16 April 2026

All very efficient from booking to collection.

15 April 2026

completed everything expected of the garage and in time arranged

15 April 2026

Super helpful

15 April 2026

Professional and efficient and courteous throughout the booking to service process.

14 April 2026

I have been a customer of Mini Hereford for over 20 years. Ieuan is fab on the service desk i have to mention Dave there too (used to be in the workshop) both are fantastic, helpful & explain everything to us no mechanic folk.Assets to Mini Hereford

13 April 2026

Helpful and efficient service

13 April 2026

The service and MOT done in timeline, however, I don't appreciate the internal building work and the clatter and banging constantly happening. This work should be done outside of opening hours

11 April 2026

I'd purchased the car last April. A rattle / vibration was coming from the front or dashboard. Had it checked. Still occurring. Not had car a year, yet was told the unresolved issue was not covered by warranties.

10 April 2026

Not 5* as the complimentary clean of my MINI was disappointing

06 April 2026

Prompt service.Friendly and efficient staff.

06 April 2026

Very quick response to the issue which was dealt with quickly and efficiently

05 April 2026

Very pleasant and polite

04 April 2026

Professional service

01 April 2026

Very helpful!

29 March 2026

Excellent all round care from Iuaun and the service team at Cotswald Mini as always many thanks.

29 March 2026

Everything went smoothly from booking to resolution

28 March 2026

Went for an intermittent fault, they said that it threw the fault while there and was a faulty airbag sensor. Agreed to the repair. With diagnostics and the part repair done. £900 later. Fault came up again the next day and been intermittent since

28 March 2026

Friendly, competent and efficient.

25 March 2026

I experienced micro aggression form the the sales person; I had booked a lift into town and initially he was not flexible and communicated firmly that the situation could not be helped. The driver who eventually took me into town was a credit.

24 March 2026

All good. No waiting and all that we needed to be done was accomplished. Notified as soon as ready.

23 March 2026

Excellent personal service knowledge and communication

23 March 2026

Asked for wing mirror cover to be fixed no worries with the new wing mirror cover and also completed within the same day

22 March 2026

Lovely staff, fabulous service as always

22 March 2026

My Mini came up with an oil warning notification so attempted to top the oil up. Unfortunately the following day, the notification came up again so took it straight to Mini to be asked to bring it back another day. I said I wasn't willing to take the

21 March 2026

The complimentary wash and vac didn't get done other than that no complaints

21 March 2026

Always a great service

19 March 2026

Dave was particularly great

18 March 2026

Very friendly and welcoming. Communication was great and knew exactly what the next steps would be eg time of collection, going through service items etc

16 March 2026

Just very good service

16 March 2026

I have nothing to add.

14 March 2026

Staff were friendly and informative of the work taking place on the car.

14 March 2026

Completely satisfied, but we can't input it.

13 March 2026

Because I took my mini into you for a diagnosis for the problems I was experiencing leaking at front & side of car - & electric control box not working & rear brake lights staying all the time with water damage you couldn't fix it-local garage did!!

11 March 2026

Always excellent

10 March 2026

Work carried out efficiently

10 March 2026

Helpful, efficient. Also gave good advice on leasing with mobility about getting home.

09 March 2026

Everyone was very courteous and worked quickly

09 March 2026

Good service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Cotswold Hereford.

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 -17:00
Sun:Closed (Online only)

Phone

01432 272 555

Map

Areas served

Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:Closed

Phone

01432 808271

Map

Areas served

Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map