About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

117 ratings and 90 comments received in the last 90 days.

12 March 2026

Matt was really helpful. Couldn't fault the service I received.

10 March 2026

James, Jai & Chris at Cotwold Mini were all excellent and delivered a quality experience.

28 February 2026

We found Adam Jones to be extremely helpful from first contact to handover of my new Mini. He was approachable and friendly and knowlegeable on the Mini product and nothing was too much trouble.

15 February 2026

Very professional and experienced and most helpful.

07 February 2026

Good service from all personnel we dealt with.

01 February 2026

No issues with anything .. any questions answered in a timely and professional manner

28 January 2026

The member of the sales staff, James Forde, was helpful and knowledgeable and assisted us greatly in making our decision both with regard to choice of vehicle and finance options. The handover of the vehicle was excellent.

27 January 2026

Great communication throughout and an earlier delivery than expected! A big shoutout to James Forde at Cotswold Mini Hereford, fantastic communication and he answered all of my questions no problem. Thank you!

18 January 2026

Efficient, friendly service

17 January 2026

Great showroom and facilities. All staff very polite and helpful.

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16 January 2026

My service with Mini has been absolutely flawless, Adam was an incredible support in finding the right vehicle for me and at all points of the service; explained, called, updated, emailed. At no point was there any confusion or unanswered questions.

07 January 2026

They have been so helpful

01 January 2026

A quite complicated range of cars were very well explained and Jonah went beyond call of duty to support the sale

29 December 2025

Easy and great customer journey.

27 December 2025

Lots of time to answer all my questions and shown exactly how to use it to reach its max potential.

25 December 2025

Excellent service from James, a valued member of staff. Very friendly and helpful. I'd also like to thank the receptionists for their kindness during our time there.

21 December 2025

We gave 5 stars because Chris, Adam, and the MINI Centre team made the whole experience outstanding,smooth, well-organised, and genuinely customer-focused. They were welcoming, attentive, and made the process completely stress-free.

14 March 2026

Completely satisfied, but we can't input it.

14 March 2026

Staff were friendly and informative of the work taking place on the car.

13 March 2026

Because I took my mini into you for a diagnosis for the problems I was experiencing leaking at front & side of car - & electric control box not working & rear brake lights staying all the time with water damage you couldn't fix it-local garage did!!

11 March 2026

Always excellent

10 March 2026

Helpful, efficient. Also gave good advice on leasing with mobility about getting home.

10 March 2026

Work carried out efficiently

09 March 2026

Everyone was very courteous and worked quickly

09 March 2026

Good service

08 March 2026

Kept me updated at all times.

07 March 2026

James, Jai and Chris at Cotswold Mini were all excellent, as always. This is the 5th Mini we have purchased from them so I guess that speaks volumes.

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06 March 2026

All staff were very courteous. My car was seen very quickly and I didn't have to wait very long. The video of the problem was very useful

06 March 2026

Work completed quickly

04 March 2026

Excellent service as always.

03 March 2026

I was refised the use of a courtesy car offered during the service as I was told my French driving license was unacceptable. The explanation was unclear other than the service representative said he was 90% sure it was unacceptable.

02 March 2026

The Herefor garage accommodated my request when my local (Cheltneham) garage was unable to due to avaialbility. The representative at Hereford was friendly and dealt with my request swiftly.

02 March 2026

I went in on a Monday about a knocking from the passenger front. Booked the car in for the next day and was completed that day by about 1400. ??

02 March 2026

Excellent service

02 March 2026

The staff were great. Very good customer service. A quick suggestion of maybe offering some fruit teas for those that don't drink tea & coffee.

01 March 2026

Ieuan , at service reception was welcoming and helpful ,explaining invoice thoroughly . Presented my care nicely valeted as a complimentary service.

24 February 2026

My appointment was actually to have a dash cam fitted. I'd previously sought advice from Cotswold. On the fitting day, everything went extremely well and to scheduled time. I was given full explanation of how system worked. Very pleased.

24 February 2026

Indicated parts wrong with vehicle quickly and efficiently

23 February 2026

The work following an incident with a pothole was carried out promptly and efficiently. Staff were most helpful and courteous.

23 February 2026

Competent and efficient service

23 February 2026

Very efficient & swift all staff were very pleasant & professional.

22 February 2026

Friendly and efficient

21 February 2026

Because they did everything that was required

21 February 2026

I was dealt with promptly, courteously and efficiently and the work was done within given time frame. Such reliability is immensely valuable.

19 February 2026

Very friendly welcoming and accommodating N Burzawa was great

16 February 2026

Good service and friendly people

16 February 2026

Polite professional service

16 February 2026

The communication in keeping me updated about my car and the service recieved.

15 February 2026

Completed service

14 February 2026

The centre were excellent, staff were helpful, and it was quick. Only area for improvement would be a dog friendly courtesy car. Don't mind if its older!.

12 February 2026

From my initial enquiry through Mini Assist, I was kept informed of progress by the dealership and kept in the loop all the way through the repair process. I also had a coutesy car provided which was extremely helpful.

12 February 2026

Quick. Good feedback.

11 February 2026

Repair finished in good time, staff were very helpful.

09 February 2026

Friendly and helpful staff on reception and service

09 February 2026

I was told that the coolant in the vehicle was not the type approved by MINI. I had bought the car through a MINI dealership two years previously and never added coolant. This was not mentioned at Cotswold MINI, Hereford when serviced 2025.

08 February 2026

Good clear updates

07 February 2026

Very helpful and accommodating. Able to help at short .

07 February 2026

Every aspect of my last visit was excellent, from the friendly and efficiant booking to the very professional service I experienced whilst there. I was particularly impressed with the very helpful way everything was casrefully and fully explained.

07 February 2026

Staff are welcoming, information is clearly delivered, and I always leave feeling it was a good experience.

02 February 2026

Good support with difficult to diagnose problem.

31 January 2026

Good service, informative staff

28 January 2026

Very good service, very friendly and great customer service

26 January 2026

I was able to book a slot suitable to me and have a loan car. It was explained to me how long the work might take, with an estimate of costs, where available. I was kept up to date so that I could plan my time and return visit.

26 January 2026

Friendly staff, work was carried out quicker than originally estimated.

25 January 2026

Ieuan went out of his way to ensure a good outcome for my problem. He was very professional and i felt he was definitely looking after his customers best interests.

25 January 2026

Felt a valued customer, good service price All explained pleasant area to wait

23 January 2026

Friendly staff, good communication

19 January 2026

Prompt, courteous, no surprises so a good experience all round.

19 January 2026

Excellent customer care

19 January 2026

The receptionist and service manager were helpful and pleasant. My Mini was serviced in good time without any issues.

19 January 2026

Friendly and efficient

18 January 2026

because I was completely satisfied!

17 January 2026

Seen quickly. Staff very helpful

15 January 2026

Welcoming environment & staff offering excellent customer focused service

14 January 2026

Great service, efficient, great communication, overall we have been looked after very well.

13 January 2026

Speedy and efficient service and a friendly welcome.

13 January 2026

Quality service and staff

12 January 2026

Excellent service

12 January 2026

Excellent service,

10 January 2026

All on time within budget and kept informed.

07 January 2026

Friendly, helpful and good service

05 January 2026

Serviced completed on time and with good feedback

03 January 2026

Kept me informed at all times

27 December 2025

Easy to give this full marks. Booking the appointment was easy, arriving to drop my car off was easy, no delays, relaxed and friendly atmosphere. Great service, great availability of courtesy car.

25 December 2025

Great from start to finish truly professional company

23 December 2025

Friendly staff, professional and the problem with my mini was fixed in a day

22 December 2025

Excellent service from James.

22 December 2025

See above

21 December 2025

Your service and sales guys excellent

21 December 2025

Everyone was really helpful. Ieuan was particularly helpful and got things sorted.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Cotswold Hereford.

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 -17:00
Sun:Closed (Online only)

Phone

01432 272 555

Map

Areas served

Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:Closed

Phone

01432 808271

Map

Areas served

Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map