OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 128 comments received in the last 90 days.
17 August 2026
Jai was really helpful from the start. He wasn't pushy and communicated via email initially which I preferred. He was friendly and knowledgeable.
17 August 2026
The dealership always provides an excellent service from sales to handover
13 August 2026
Paul Smith Mini is excellent and all arranged very efficiently by Cotswold Hereford
12 August 2026
Fabulous staff especially Jonah Chris and the wonderful lady on reception- sorry I don't know her Jonah was outstanding. He is a credit to your company
05 August 2026
There were a couple of little issues but these were dealt with quickly and efficiently. Excellent customer service
03 August 2026
Very friendly and informative
01 August 2026
Perfect experience from walking into the showroom and throughout the sales process. James Forde was exceptional and professional. A really lovely person wirh great knowledge. As a person in business, staff like James are an asset to be recognised
23 July 2026
James Forde was an excellent salesman! He was very knowledgeable and kept us updated!
21 July 2026
Excellent service with regular updates. Salesman listened and did exactly what we wanted.
02 September 2026
Adam was great throughout the process. He kept me informed during the wait for my new Mini, responded to queries quickly and understood when I requested an extension to the date of collection. He explained things well too. Thank you Adam.
01 September 2026
Cant fault the mechanical side of things. HOWEVER my car came back from the garage with scratches and dents on the driver door, which the mini garage are yet to do anything about. It seems like as it's an older car, they Don't care as much about it!!
01 September 2026
Car was ready exactly on the time I was told and the waiting area facilities were excellent
30 August 2026
Polite professional staff , transparent dealing and reasonable prices
29 August 2026
It all went smoothly and Lauren was very helpful and friendly
29 August 2026
I had booked a loan car but it was only available via a mobile phone app - we do not use mobile phones because we have no signal from any provider at home.
29 August 2026
Greeted by reception and in turn spoke to Lauren in the service department. Very courteous, fully explained work to be undertaken and the costings, which I think is helpful. Collected car on scheduled time and again full explanation. Very good.
29 August 2026
Mini issue resoved
28 August 2026
Good service from driver who collected and returned my vehicle The company went out of their way to make sure that they had my business And I was very happy with the while service throughout
27 August 2026
You are very efficient
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
17 August 2026
Very friendly and knowledgable service from James and Jonah. From allowing us to have a reasonable length test drive to handover of car everything was dealt with efficiently. Having visited a couple of showrooms it felt like right company for us