OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 91 comments received in the last 90 days.
12 March 2026
Matt was really helpful. Couldn't fault the service I received.
10 March 2026
James, Jai & Chris at Cotwold Mini were all excellent and delivered a quality experience.
28 February 2026
We found Adam Jones to be extremely helpful from first contact to handover of my new Mini. He was approachable and friendly and knowlegeable on the Mini product and nothing was too much trouble.
15 February 2026
Very professional and experienced and most helpful.
07 February 2026
Good service from all personnel we dealt with.
01 February 2026
No issues with anything .. any questions answered in a timely and professional manner
28 January 2026
The member of the sales staff, James Forde, was helpful and knowledgeable and assisted us greatly in making our decision both with regard to choice of vehicle and finance options. The handover of the vehicle was excellent.
27 January 2026
Great communication throughout and an earlier delivery than expected! A big shoutout to James Forde at Cotswold Mini Hereford, fantastic communication and he answered all of my questions no problem. Thank you!
18 January 2026
Efficient, friendly service
25 March 2026
I experienced micro aggression form the the sales person; I had booked a lift into town and initially he was not flexible and communicated firmly that the situation could not be helped. The driver who eventually took me into town was a credit.
24 March 2026
All good. No waiting and all that we needed to be done was accomplished. Notified as soon as ready.
23 March 2026
Excellent personal service knowledge and communication
23 March 2026
Asked for wing mirror cover to be fixed no worries with the new wing mirror cover and also completed within the same day
22 March 2026
Lovely staff, fabulous service as always
22 March 2026
My Mini came up with an oil warning notification so attempted to top the oil up. Unfortunately the following day, the notification came up again so took it straight to Mini to be asked to bring it back another day. I said I wasn't willing to take the
21 March 2026
Always a great service
21 March 2026
The complimentary wash and vac didn't get done other than that no complaints
19 March 2026
Dave was particularly great
18 March 2026
Very friendly and welcoming. Communication was great and knew exactly what the next steps would be eg time of collection, going through service items etc
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
24 March 2026
Thanks to James, made the process a dream