OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 72 comments received in the last 90 days.
28 August 2025
Everyone was really lovely
15 August 2025
See above - professional, knowledgeable, approachable
08 August 2025
All issues resolved promptly. Matthew went the extra mile to make sure all my needs were met.
04 August 2025
Cotswold and James Forde were very easy to do business with, very friendly and helpful
03 August 2025
Every effort was made to accommodate our needs
02 August 2025
Excellent customer service from James forde.
29 July 2025
Again very impressed. Nothing was too much trouble for the staff at the dealership. The delivery of my new car was everything I expected and more!
09 July 2025
Adam was great helping me with the signing of all the documentation-via my phone. Chris helped me set up my phone in the car at the handover.
03 July 2025
Helpful and friendly staff.
08 September 2025
The team you have there are excellent. From the lady on the front desk to Iuean in Servicing, everyone was great and I felt they genuinely wanted to help. It's also really useful being a dog-friendly place! Plus - you mostly fixed the car!
08 September 2025
Was disappointed that after spending £1500 on my service & repair the car was not washed or valeted.
07 September 2025
Service staff very helpful.
06 September 2025
The MOT was carried out to the standard expected. The clean was less than satisfactory.
01 September 2025
Ieuan was very friendly and professional and made our visit easy
31 August 2025
Not at all.
29 August 2025
Good waiting area, staff friendly, professional.
28 August 2025
Easy to arrange and good comms.
25 August 2025
As always - all staff courteous and able to answer any queries. Pleasant hospitality waiting area
25 August 2025
All work carried out straight away
04 September 2025
Quality and professional experience