OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 106 comments received in the last 90 days.
17 January 2026
Great showroom and facilities. All staff very polite and helpful.
16 January 2026
My service with Mini has been absolutely flawless, Adam was an incredible support in finding the right vehicle for me and at all points of the service; explained, called, updated, emailed. At no point was there any confusion or unanswered questions.
07 January 2026
They have been so helpful
01 January 2026
A quite complicated range of cars were very well explained and Jonah went beyond call of duty to support the sale
29 December 2025
Easy and great customer journey.
27 December 2025
Lots of time to answer all my questions and shown exactly how to use it to reach its max potential.
25 December 2025
Excellent service from James, a valued member of staff. Very friendly and helpful. I'd also like to thank the receptionists for their kindness during our time there.
21 December 2025
We gave 5 stars because Chris, Adam, and the MINI Centre team made the whole experience outstanding,smooth, well-organised, and genuinely customer-focused. They were welcoming, attentive, and made the process completely stress-free.
15 December 2025
Everything was clearly explained and the whole sales experience as easy and efficient.
19 January 2026
Prompt, courteous, no surprises so a good experience all round.
19 January 2026
The receptionist and service manager were helpful and pleasant. My Mini was serviced in good time without any issues.
19 January 2026
Excellent customer care
19 January 2026
Friendly and efficient
18 January 2026
because I was completely satisfied!
17 January 2026
Seen quickly. Staff very helpful
15 January 2026
Welcoming environment & staff offering excellent customer focused service
14 January 2026
Great service, efficient, great communication, overall we have been looked after very well.
13 January 2026
Speedy and efficient service and a friendly welcome.
13 January 2026
Quality service and staff
FIND Cotswold Hereford.
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 -17:00
- Sun:Closed (Online only)
Phone
- 01432 272 555
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
Address
- Roman Road, Hereford, HR1 1LN
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01432 808271
Hereford and the surrounding areas, including Leominster, Ross-on-Wye, Monmouth and Ledbury
18 January 2026
Efficient, friendly service