OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 75 comments received in the last 90 days.
04 August 2025
Cotswold and James Forde were very easy to do business with, very friendly and helpful
03 August 2025
Every effort was made to accommodate our needs
02 August 2025
Excellent customer service from James forde.
29 July 2025
Again very impressed. Nothing was too much trouble for the staff at the dealership. The delivery of my new car was everything I expected and more!
09 July 2025
Adam was great helping me with the signing of all the documentation-via my phone. Chris helped me set up my phone in the car at the handover.
03 July 2025
Helpful and friendly staff.
01 July 2025
James and Chris were great at there job.
26 June 2025
Everyone at Hereford were very knowledgeable and attentive. Jonah kept me updated all the way.
10 June 2025
All good
10 August 2025
Can't fault
09 August 2025
I was told that I would receive a phone call to tell me that the car was ready to be collected and didn't
09 August 2025
Excellent service experience.
07 August 2025
I had nothing to complain about the service given.
05 August 2025
Nothing to fault mini
02 August 2025
The car was ready in requested time frame.
02 August 2025
Booked in for a service while you wait - done well within the 2 hour timeframe I was given. Friendly and efficient staff
29 July 2025
Excellent all round care
29 July 2025
Completely satisfied with all the work done as required
28 July 2025
Self explanatory
08 August 2025
All issues resolved promptly. Matthew went the extra mile to make sure all my needs were met.