MINI
Cotswold Hereford
t: 01432 279209 - Please note that telephone calls are recorded for training purposes.
Our star rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Sales
8 comments from
14 reviews
Service
6 comments from
14 reviews
Sales
Service
"No explanation as to what has been carried out"
"The customer service was as I've come to expect from Cotswold's, it's always been very good."
"Unnecessary work undertaken without my permission. Terrible communications."
"Excellent customer service. Provided a driver to take me to town. Had to chase servicereception to give update on progress and next actions"
"They were very good, they're top notch!"
"Friendly efficient staff ensured we got full benefit from TLC pack which we werent aware was registered to the car."
"Chris dealt with my purchase from start to finish and he was fantastic so helpful and patient with all my requests. As a female buyer he didn't patronise me, which has been my experience in the past."
"Happy and pleased with the way we were treated. Not pushy and able to do a test drive of my choice"
"More than happy"
"The salesman Martin Jones was excellent."
"Buy my mini was made a fun and easy experience. Coulnt be happier with the service"
"Very friendly patient staff Chris Stott"
"See comment in previous box"
"Excellent service and vehicle intro"