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Customer Reviews.

service

5

All staff very courteous and professional

17 January 2018

sales

5

Callum was a positive guy and whole team were proactive and friendly

17 January 2018

service

5

A very professional and courteous service

16 January 2018

service

5

Excellent staff.. hassle free service.

16 January 2018

service

5

they fitted me in at a convenient time and even organised arranged for a lift back to my work whilst they did my car

15 January 2018

service

5

Laura sorted out the various problems, with the support of the technicians, which unbeknown had arisen and then explained what the plan was,so you are aware of each step

15 January 2018

service

5

They quickly found out the problem with the car and sorted it out quickly.

13 January 2018

service

5

They quickly booked my car in and sorted my problem. I was also given a curtsey car while my mini was in the garage!

12 January 2018

sales

5

very good, attentive, informative, friendly

11 January 2018

sales

5

Josh our Sales Rep was very approachable and friendly, informative, knowledgeable and supportive and nothing was too much trouble. Explained everything, smooth handover, made it all a very pleasant experience.

10 January 2018

service

4

EVERYTHINGWAS CARRIED OUT AS PLANNED AND I WAS GIVEN A COURTESY CAR. My car was ready at the time stated

10 January 2018

service

3.5

everything was arranged very well more than accommodating the need to keep the car overnight - you would have had above the highest score except for the oily fingerprints all over the bottom of the windscreen and the loss of my scent sachets

10 January 2018

sales

5

Josh at Cotswold mini Hereford has been in constant contact throughout the deal. I was upfront and honest with him on what I could afford and he came back with a deal I could afford and couldn't refuse without being pushy

09 January 2018

sales

5

Efficient and fast change over, very helpful with paperwork. Friendly reception staff with a very good telephone manner.

09 January 2018

sales

5

Great service, Callum explained everything to us in clear terms

09 January 2018

sales

5

We paid 3 visits - the first to ascertain work necessary on our existing Clubman. The assistance and information from the Sales Team was outstanding and they had all the time in the world for all our queries and to explain every aspect of the car.

09 January 2018

sales

5

Staff friendly, helpful and knowledgable throughout

09 January 2018

sales

5

I've always experienced great customer service at Cotswold Mini. The team are passionate about mini and that energy comes through when interacting with customers.

09 January 2018

sales

5

Great service, great car!

09 January 2018

sales

5

Did what we wanted.

09 January 2018

sales

5

Very straightforward even with staff sickness

08 January 2018

service

5

Brilliant as always.

08 January 2018

sales

5

We were very satisfied. Although the specification was varied, the car was built and supplied in one month. Not had that kind of service before.

02 January 2018

service

4

Laura in service was very efficient

02 January 2018

sales

5

Great service

01 January 2018

service

5

as above

30 December 2017

service

5

kept informed Polite

30 December 2017

service

5

As above

29 December 2017

sales

5

I was completely satisfied with the information I was given and how the process went.

28 December 2017

sales

5

Josh was an excellent salesperson nothing was too much trouble

27 December 2017

service

5

Couldn't fault anything on the day.

27 December 2017

sales

5

Each time we have purchased a vehicle from mini, the while experience has always been straightforward with no hassle

27 December 2017

service

5

they picked it up, dropped it off and cleaned it despite 8inches of snow on roads!! ...and as expected passed its mot without a hitch

22 December 2017

service

4

Satisfied with service

22 December 2017

service

5

De-snowed my car and gave me a hot chocolate while I waited

22 December 2017

service

3

Unable to have the MOT done as an essential machine not working

21 December 2017

service

5

Great customer service which included a lift to and from Hereford town center and it was only in for a MOT!!

19 December 2017

service

5

Everything is straightforward and getting a car to borrow is very easy

19 December 2017

service

5

Excellent service

18 December 2017

service

5

Everything was done to my satisfaction

15 December 2017

sales

5

couldnt have been any better! Felt right at home

12 December 2017

sales

5

Excellent product and very helpful team. Really happy with the new car!

12 December 2017

service

5

Car was serviced quickly and I was kept up to date with everything.

12 December 2017

service

5

Because the reason we called in was a minor one - balancing tyre pressures - but enormous care was taken to reassure us that it was absolutely no trouble - and you even did a quick check of all the essentials.

12 December 2017

service

5

because i was completely satisfied

10 December 2017

service

5

As usual, everyone was extremely helpful and efficient. They always do what they say they will do. Everyone from the receptionist, the service counter team and the driver who took me into town were welcoming and friendly.

10 December 2017

sales

5

No issues

09 December 2017

service

3

I was quite surprised my back breaks needed changing quite so soon after buying the mini. I had to rearrange another visit after my screen washers still failed to work properly and was initially dissatisfied with the response.

09 December 2017

service

5

Brilliant staff.Couldnt do enough.Go out of their way to solve problems and advise.

05 December 2017

service

4

My mini also needed a software update as well as a service which as been done but now the fuel economy as gone down to 35 mpg , and the car seams to struggle in 6th gear unles u drive over 70 miles per hour