All staff very courteous and professional
All staff very courteous and professional
Callum was a positive guy and whole team were proactive and friendly
A very professional and courteous service
Excellent staff.. hassle free service.
they fitted me in at a convenient time and even organised arranged for a lift back to my work whilst they did my car
Laura sorted out the various problems, with the support of the technicians, which unbeknown had arisen and then explained what the plan was,so you are aware of each step
They quickly found out the problem with the car and sorted it out quickly.
They quickly booked my car in and sorted my problem. I was also given a curtsey car while my mini was in the garage!
very good, attentive, informative, friendly
Josh our Sales Rep was very approachable and friendly, informative, knowledgeable and supportive and nothing was too much trouble. Explained everything, smooth handover, made it all a very pleasant experience.
EVERYTHINGWAS CARRIED OUT AS PLANNED AND I WAS GIVEN A COURTESY CAR. My car was ready at the time stated
everything was arranged very well more than accommodating the need to keep the car overnight - you would have had above the highest score except for the oily fingerprints all over the bottom of the windscreen and the loss of my scent sachets
Josh at Cotswold mini Hereford has been in constant contact throughout the deal. I was upfront and honest with him on what I could afford and he came back with a deal I could afford and couldn't refuse without being pushy
Efficient and fast change over, very helpful with paperwork. Friendly reception staff with a very good telephone manner.
Great service, Callum explained everything to us in clear terms
We paid 3 visits - the first to ascertain work necessary on our existing Clubman. The assistance and information from the Sales Team was outstanding and they had all the time in the world for all our queries and to explain every aspect of the car.
Staff friendly, helpful and knowledgable throughout
I've always experienced great customer service at Cotswold Mini. The team are passionate about mini and that energy comes through when interacting with customers.
Great service, great car!
Did what we wanted.
Very straightforward even with staff sickness
Brilliant as always.
We were very satisfied. Although the specification was varied, the car was built and supplied in one month. Not had that kind of service before.
Laura in service was very efficient
kept informed Polite
I was completely satisfied with the information I was given and how the process went.
Josh was an excellent salesperson nothing was too much trouble
Couldn't fault anything on the day.
Each time we have purchased a vehicle from mini, the while experience has always been straightforward with no hassle
they picked it up, dropped it off and cleaned it despite 8inches of snow on roads!! ...and as expected passed its mot without a hitch
Satisfied with service
De-snowed my car and gave me a hot chocolate while I waited
Unable to have the MOT done as an essential machine not working
Great customer service which included a lift to and from Hereford town center and it was only in for a MOT!!
Everything is straightforward and getting a car to borrow is very easy
Everything was done to my satisfaction
couldnt have been any better! Felt right at home
Excellent product and very helpful team. Really happy with the new car!
Car was serviced quickly and I was kept up to date with everything.
Because the reason we called in was a minor one - balancing tyre pressures - but enormous care was taken to reassure us that it was absolutely no trouble - and you even did a quick check of all the essentials.
because i was completely satisfied
As usual, everyone was extremely helpful and efficient. They always do what they say they will do. Everyone from the receptionist, the service counter team and the driver who took me into town were welcoming and friendly.
I was quite surprised my back breaks needed changing quite so soon after buying the mini. I had to rearrange another visit after my screen washers still failed to work properly and was initially dissatisfied with the response.
Brilliant staff.Couldnt do enough.Go out of their way to solve problems and advise.
My mini also needed a software update as well as a service which as been done but now the fuel economy as gone down to 35 mpg , and the car seams to struggle in 6th gear unles u drive over 70 miles per hour