Apparently I snore so loudly that it scares all my passengers.

Couldn't be happier, I was driving my New MINI in no time and it's perfect. Again, Erika explained everything I needed to know and was happy to answer all my questions.

Martin was polite.Gave relevant information.No pressure but positive vibes.Flowers and notice in car were a very much appreciated.

I delt with Chloe on this occasion , Chloe helped me with the requierments i wanted on the vehicaland Chloe all ways offers me a hot or cold drink

Great service

As above

Same reason as before

Nothing to complain about Given lots of advice Offered help to download music for player Nice customer chit chat What not to like??

service and mot completed quickly

Excellent - Could not be better

After my service the back tyre began to smoke which left it undriveable until mini picked it up. The fitting of my rear brake pad wasn't correct however it was resolved and they were apologetic.

Fantastic support and advice in selecting our mini from your sales person. Very knowledgeable. Very helpful. No hard sell. Excellent.

Because I am!!!

Every step of the process is explained

Very polite knowledgeable staff. I was kept informed of what was happening and it all went like clockwork.

Couldn't fault the service.

Times arranged around my work Courtesy car arranged for the whole day

Reception excellent. No issues.

I got there at 8 to be told my car was booked in at 11.30. I was not prepared to wait this length of time but they sorted it and I left at 10.30

We were meant to pick car up on Saturday 10th June on arriving and inspecting car found quite a few surface scratches on roof.Had to wait till the following Monday to pick car up which by then had scratches removed disappointed as it was a new car

Love dealing with MINI

Everything was carried out as expected and I was made fully aware of the software update problem

All details were followed through,even though I was not available to take a phone call personally, due to work commitments,I was left answer phone messages at all stages .updates etc of progress at the factory.

Prices quoted for work on the expensive side. Car not to satisfaction of customer

Car service completed ahead of time and notified immediately when ready. However, car wash was poor. It had clearly been done without opening doors or boot as there was a lot of dirt on the sills and rear bumper.

Excellent service by James and staff

Work done promptly by friendly staff

Work service excellent bit of mess up with Loan vehicle as I do live a long way but other than this happy with work. But still not received a call back for a price on an item for door lights so bit disappointed.

Les was polite, helpful, friendly and efficient

Staff were excellent.

Customer service and quality of work is superb

I was very impressed on the organisation. I had a driver waiting for me as pre arranged to take me to my mum's address whilst car was being reviewed.

As always Cotswold Hereford have maintained their high standard of service which I have come to expect .

Chris was always quick to respond, gave comprehensive information, was not pushy and threw in additional accessories as part of the purchase. Chris even came in on his day off for the official hand over the car despite having a flight to catch

Super service as usual

Polite, friendly and efficient service.

local dealer extremely helpful. identified a car of almost exactly the spec with almost immediate delivery. strong PX price.

It was carried out quickly and efficiently

I was kept informed regularily over the four days my car was in. I had a courtesy car, nothing was too much trouble which is why I have had a mini for the last 15 years.

Collection, communication & delivery could not be faulted.

James Lawrence always performed Professionally and to his best ability

Quick Delivery the car getting to Hereford, and the staff (chloe Darrell) at Hereford was excellent at keeping me updated

Every time I go in there, I leave feeling upset and angry. The way the staff speak to me is just appalling. After waiting an hour and a half for what I was told would take 30 minutes, the guy came over and pointed at me and said (continued below)

They fully understood my requirements

Had to wait longer the necessary for tyre change as receptionist did not service desk.

Service excellent as always. I was well looked after, as was my car ??

Everything completed efficiently and speedily. Customer service first class.

Everything went as planned however it was not possible to complete all of the warranty work due to a non availability of the required part.

Len, in the service department is very obliging and pleasant.

Excellent salesman and everything went smoothly.