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Customer Reviews.

service

5

Very satisfied

12 September 2017

service

5

Car drives beautifully and Mini Hereford keep it that way!

12 September 2017

sales

5

As above

12 September 2017

service

5

Once again I am oh so satisfied. Some would even go to say completely satisfied as the issue was resolved when I needed it to be!

12 September 2017

service

2

car not ready on time. charged for parts that weren't even used. failed to diagnose basic fault and car not ready. no courtesy cars for a month.

12 September 2017

sales

5

All staff very welcoming

12 September 2017

service

5

Very good

09 September 2017

service

5

No complaint with any part of your service and customer care

09 September 2017

service

5

It is always a very pleasant experience at Cotswold Hereford. All the staff are friendly and helpful and the job was done efficiently.

08 September 2017

service

5

Hassle free in every way- the staff couldn't have been more helpful and welcoming

08 September 2017

service

2

problems keep occurring with vehicle

31 August 2017

service

5

Nice atmosphere and very helpful staff and gave me a lift into town which was lovely

29 August 2017

service

5

Because the service was quick, efficient, friendly and economical.

27 August 2017

service

5

Friendly staff and excellent service

27 August 2017

service

4

James very attentive, and gave good information about the car.Just waiting to hear back from the body shop about rust bubbles on door edges and whether this is covered by the bodywork warranty.

22 August 2017

service

5

Fast and efficient.

22 August 2017

service

5

as above

22 August 2017

service

5

Always professional and helpful

21 August 2017

service

5

Very satisfied. The service team explained the type of service required very clearly. Afterwards came and talked us through everything. Car was hoovered and washed..... amazing!

20 August 2017

service

5

They are an impressive team, well led and customer service is obviously a very high priority to the team at Hereford

18 August 2017

service

4

I find the video very helpful and informative on service progress. I find the refreshment area excellent. However, I did wait quite a long time once (40 minutes) just to pick up the car.

17 August 2017

service

5

The team are passionate about the product which is reflected in the way they interact with the customer. They always make the effort to ensure my experience is first class.

16 August 2017

sales

5

Very satisfied. The sales team were willing to discuss my finance options to suit my financial capability. Nothing seemed too much for them.

15 August 2017

service

5

The staff can't do enough to help. Efficient helpful and friendly people

15 August 2017

service

5

Great service

15 August 2017

service

5

Easy & Friendly to approach. Nothing was too much trouble

11 August 2017

service

4

Their attention to customer service and comfort is becoming a little overwhelming! I suspect this may be reflected in Mini's service and maintenance costs.

11 August 2017

service

5

Excellent response to all questions asked. and very polite staff involved in process

09 August 2017

service

5

Very, very, very helpful staff. Installed ITV4 app on an iPad for me to watch Tour De France whilst waiting- over & above level of service experienced elsewhere

09 August 2017

service

5

I was completely satisfied with my service at Cotswold Hereford! The whole process was smooth and has solved the problem with my car in a short period of time

08 August 2017

sales

5

Because we are.

08 August 2017

service

5

See the above comments

08 August 2017

sales

5

Callum was extremely professional and welcoming on each visit. He answered all my questions.

07 August 2017

service

5

Work completed efficiently, on budget, in a couteous but friendly manner

07 August 2017

sales

5

Everyone took care of any need I had whilst in the MINI centre. Nothing seemed too much trouble.

02 August 2017

service

5

Always do a good job and try to be helpful booking me in to suit

31 July 2017

service

5

James was really polite and professional and dealt with my fault on my mini with no problems at all. The lady on the reception desk was also very helpful when we visited Cotswold in Hereford, offered tea or coffee and she was really friendly.

27 July 2017

service

3.5

The above covers it.

26 July 2017

sales

5

Callum was very patient with my wife and I over several weeks as we were delayed by my illness from making decisions earlier about deciding between new or used MINI, and then taking time to consider colour schemes and extras for the new vehicle.

25 July 2017

sales

3

Was a bit of a rush had to wait for mats (and flowers) to be delivered at a later date and then only got front ones

23 July 2017

service

5

Good service, polite and flexible for dates and times to suit me .

22 July 2017

sales

5

Excellent customer service

22 July 2017

sales

5

Well organised, great sales executive.

22 July 2017

service

5

My expectations were all met

18 July 2017

service

5

Very empathetic and efficient .

16 July 2017

service

5

I delt with Chloe on this occasion , Chloe helped me with the requierments i wanted on the vehicaland Chloe all ways offers me a hot or cold drink

14 July 2017

service

5

As above

14 July 2017

sales

5

Apparently I snore so loudly that it scares all my passengers.

14 July 2017

sales

5

Martin was polite.Gave relevant information.No pressure but positive vibes.Flowers and notice in car were a very much appreciated.

14 July 2017

sales

5

Couldn't be happier, I was driving my New MINI in no time and it's perfect. Again, Erika explained everything I needed to know and was happy to answer all my questions.