They sorted my steering column out

Very good

Problem identified and solved.Clear explanation given during the process

Arranged a lift for me and competed the work quickly and professionally

Everything is always easy

Was kept informed by staff and was given good advice from "the body shop" at Cotswold Hereford on how to rid my Mini of road tar splashes from winter pothole roadworks.

Thorough service carried out and faults remedied

Prompt, reasonably priced and great information- loved the video update.

Hereford mini is great very efficient

I always receive excellent service from the staff at all times

Very helpful, friendly driver who took me into town and picked me up as arranged. Pleasant, helpful reception personnel.

James is very good / efficient / friendly

Talked me through everything without pressure.

Not arranged at short notice

Stephen was extremely helpful and even helped organise the next service around me and my timings.

very helpful

Again a very efficient service

All went efficiently, and my car was ready when agreed.

Polite, efficient, informative

Always get a fantastic service.

The car was in for a service and MOT but then I was told although it passed with ease it now needs 2 major items replaced which was a huge shock given the mileage and the fact it had a new engine last year. Explanation needed by Service Manager .

Again Martyn has been amazing - really tried to help us out with the issue with Mini Financial Services

Excellent service

They worked around my availability.

Always pleased with the mini experience

All good, fixed an intermittent fault that had been worrying me and car now running well, also came back spotless!

Lovely young people looked after me so well

The service was conducted and a recall issue dealt with.The only issue I had was my rear brake pads needing changing after only 12,500 miles which was a bit of a shock and an expense i hadnt planned for.

I was satisfied with the service I recieved and repairs were carried out quite quickly

Loved the video message

Very welcoming and good coffee.

It was very quick

Friendly, knowledgeable staff. Not 5 as my details were mixed up with my sister's (she also has a mini that has been serviced by Hereford). I have in the past received info relevant to her & had thought that it had been cleared up but happened again

Was completely happy with every aspect.

All work done with no fuss

Can not complain - proactive staff in all areas. Helpful, happy with children in showroom

I was completely satisfied!!

See comments above. They offered me a range of options whilst my car was in for service. They also washed it before returning it. Thoughtful gesture!

Josh made everything clear and simple. He almost missed a doctors appointment to make sure I had everything I needed! Just great service with no attempt to be flashy.

As above, plus willing to listen and appreciate the customers point of view.

No issues.

all work completed to my satisfaction

Lovely people, great experience

Everything went to plan.

The problem with my car was resolved

Work completed and being informed and looked after

No pre or post problems. Speed of service was excellent.

From initial purchase of the vehicle, through some minor accident problem to regular service, the staff at Hereford have always been top rate. Customer service is brilliant, and the coffee's not bad either!

From specifying what I wanted, signing paperwork and car handover the process was fairly fast and straight forward!

A relaxed, supportive and none pushy experience supporting an excellent product.