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Customer Reviews.

sales

5

Apparently I snore so loudly that it scares all my passengers.

14 July 2017

sales

5

Couldn't be happier, I was driving my New MINI in no time and it's perfect. Again, Erika explained everything I needed to know and was happy to answer all my questions.

14 July 2017

sales

5

Martin was polite.Gave relevant information.No pressure but positive vibes.Flowers and notice in car were a very much appreciated.

14 July 2017

service

5

I delt with Chloe on this occasion , Chloe helped me with the requierments i wanted on the vehicaland Chloe all ways offers me a hot or cold drink

14 July 2017

service

5

Great service

14 July 2017

service

5

As above

14 July 2017

service

5

Same reason as before

12 July 2017

sales

5

Nothing to complain about Given lots of advice Offered help to download music for player Nice customer chit chat What not to like??

06 July 2017

service

5

service and mot completed quickly

05 July 2017

service

5

Excellent - Could not be better

05 July 2017

service

3

After my service the back tyre began to smoke which left it undriveable until mini picked it up. The fitting of my rear brake pad wasn't correct however it was resolved and they were apologetic.

04 July 2017

sales

5

Fantastic support and advice in selecting our mini from your sales person. Very knowledgeable. Very helpful. No hard sell. Excellent.

04 July 2017

service

5

Because I am!!!

27 June 2017

service

5

Every step of the process is explained

27 June 2017

service

5

Very polite knowledgeable staff. I was kept informed of what was happening and it all went like clockwork.

27 June 2017

service

5

Couldn't fault the service.

23 June 2017

service

4

Times arranged around my work Courtesy car arranged for the whole day

23 June 2017

service

5

Reception excellent. No issues.

22 June 2017

service

5

I got there at 8 to be told my car was booked in at 11.30. I was not prepared to wait this length of time but they sorted it and I left at 10.30

21 June 2017

sales

2

We were meant to pick car up on Saturday 10th June on arriving and inspecting car found quite a few surface scratches on roof.Had to wait till the following Monday to pick car up which by then had scratches removed disappointed as it was a new car

20 June 2017

service

5

Love dealing with MINI

20 June 2017

service

4

Everything was carried out as expected and I was made fully aware of the software update problem

19 June 2017

sales

5

All details were followed through,even though I was not available to take a phone call personally, due to work commitments,I was left answer phone messages at all stages .updates etc of progress at the factory.

19 June 2017

service

3

Prices quoted for work on the expensive side. Car not to satisfaction of customer

15 June 2017

service

4

Car service completed ahead of time and notified immediately when ready. However, car wash was poor. It had clearly been done without opening doors or boot as there was a lot of dirt on the sills and rear bumper.

15 June 2017

service

5

Excellent service by James and staff

13 June 2017

service

5

Work done promptly by friendly staff

13 June 2017

service

4

Work service excellent bit of mess up with Loan vehicle as I do live a long way but other than this happy with work. But still not received a call back for a price on an item for door lights so bit disappointed.

12 June 2017

service

5

Les was polite, helpful, friendly and efficient

09 June 2017

service

5

Staff were excellent.

07 June 2017

service

5

Customer service and quality of work is superb

06 June 2017

service

5

I was very impressed on the organisation. I had a driver waiting for me as pre arranged to take me to my mum's address whilst car was being reviewed.

05 June 2017

service

5

As always Cotswold Hereford have maintained their high standard of service which I have come to expect .

02 June 2017

sales

5

Chris was always quick to respond, gave comprehensive information, was not pushy and threw in additional accessories as part of the purchase. Chris even came in on his day off for the official hand over the car despite having a flight to catch

02 June 2017

service

5

Super service as usual

02 June 2017

service

5

Polite, friendly and efficient service.

31 May 2017

sales

5

local dealer extremely helpful. identified a car of almost exactly the spec with almost immediate delivery. strong PX price.

30 May 2017

service

4

It was carried out quickly and efficiently

29 May 2017

service

5

I was kept informed regularily over the four days my car was in. I had a courtesy car, nothing was too much trouble which is why I have had a mini for the last 15 years.

26 May 2017

service

5

Collection, communication & delivery could not be faulted.

23 May 2017

service

5

James Lawrence always performed Professionally and to his best ability

19 May 2017

sales

5

Quick Delivery the car getting to Hereford, and the staff (chloe Darrell) at Hereford was excellent at keeping me updated

18 May 2017

service

1

Every time I go in there, I leave feeling upset and angry. The way the staff speak to me is just appalling. After waiting an hour and a half for what I was told would take 30 minutes, the guy came over and pointed at me and said (continued below)

18 May 2017

service

5

They fully understood my requirements

17 May 2017

service

3

Had to wait longer the necessary for tyre change as receptionist did not service desk.

16 May 2017

service

5

Service excellent as always. I was well looked after, as was my car ??

16 May 2017

service

5

Everything completed efficiently and speedily. Customer service first class.

15 May 2017

service

4

Everything went as planned however it was not possible to complete all of the warranty work due to a non availability of the required part.

12 May 2017

service

5

Len, in the service department is very obliging and pleasant.

12 May 2017

sales

5

Excellent salesman and everything went smoothly.