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Customer Reviews.

service

5

Kept informed throughout and even sent a video.

10 November 2017

service

5

staff helpful, friendly!

09 November 2017

service

5

Fantastic !!! The staff called us to say the Mini was due it's first service, they gave us a selection of dates which more than suited us, as we have to travel over an hour to get to Hereford, once again, the staff could not be more helpful.

07 November 2017

service

5

Right from arriving at mini the service receptionist explained what was going to happen with my car and provided me with a courtesy car. (which by the way was a lovely car, thinking of upgrading mine??).The health check video is great.

07 November 2017

sales

5

Loved the Mini Centre, made you feel at home and welcomed! Loved receiving my car, having the mini revealed in its very own show room just made it even more exciting !

07 November 2017

service

3.5

Great service experience but expensive.

07 November 2017

service

5

As always they were very welcoming. The service was thorough and the car goes well.

06 November 2017

sales

5

Everyone I had contact with were very professional and helpful. I was kept informed in a friendly helpful manner throughout the process.

03 November 2017

sales

5

Excellent- really looked after us

31 October 2017

sales

5

It was very dramatic with the cloth unveiling my new car, with the roof down so that I could see the car from the outside and the inside.

31 October 2017

service

3

My mini was not able to be driven when I collected the car due to loose boost pipe.

30 October 2017

service

5

Everything went smoothly and to schedule

30 October 2017

sales

5

Staff were always helpful, always trying their best to meet my needs. The new car was waiting for me when I got there, and I was shown all of the features on the car before driving away.

28 October 2017

service

4

All good apart from the car wash I had to wash the car as a lot of bits were missed

26 October 2017

sales

5

I felt the team went above any beyond they made me feel like I was there only customer which is a rare thing !

25 October 2017

service

4

Booking polite and courteous. People equally helpful at Cotswold Mini. All explained and clean car after!

24 October 2017

service

5

Collection of car & delivery home

23 October 2017

service

5

Job done as required.

23 October 2017

service

5

All good

22 October 2017

sales

5

Love the car. They did us a great deal too.

20 October 2017

service

5

They immediately suggested looking at the car after I explained the symptoms even though the weather conditions could have contributed to its performance that day.

20 October 2017

service

5

I booked the service when it was convenient for me & received a reminder phone call before. I was told how long it would take & it actually took a little less time than expected.

18 October 2017

service

3

Service great, valeting not so great!

18 October 2017

service

3

As above.

18 October 2017

sales

5

Dealer always gives outstanding personal service

17 October 2017

service

4

All aspects dealt very quickly.

17 October 2017

sales

5

EXCELLENT. STAFF WERE VERY HELPFUL KNEW THEIR CARS AND WERE VERY PATIENT AND ATTENTIVE. THEY TOOK TIME TO GO OVER SO MAY THINGS, WERE NOT PUSHY BUT VERY PATIENT AND MADE ME FEEL LIKE I WAS A VERY IMPORTANT CUSTOMER UNLIKE MANY RETAILERS.

17 October 2017

service

5

Courteous professional staff

17 October 2017

sales

5

Although there were initial hiccups the experience improved and the problems were not generated by the salesman. We were disappointed with the wax residue left on the car when we collected it.

16 October 2017

sales

5

Steve Liddle and his team were very helpful and new the product inside out.

13 October 2017

service

4

Car was cleaned but could have been better

13 October 2017

service

5

Car returned within given timescale for this service

12 October 2017

sales

4

When I returned with a few more requests was told it was too late as car was already in production

12 October 2017

service

5

James Lawrence in the Hereford branch dealt with my frustrations with understanding and patience and did his best to get me a good outcome . He also kept me informed all the way . He's an asset to your company and I'm very grateful for his help .

12 October 2017

sales

5

Always finding me the perfect car and go above and beyond to make this happen, always have the personal touch and nothing is to much trouble

11 October 2017

sales

5

Pleasant experience

11 October 2017

sales

5

Very satisfied, fully kept up to date throughout

10 October 2017

sales

5

Chris Stott went out of his way to accommodate my requirements and find the model that would suit me

10 October 2017

sales

5

Kept up to date throughout

10 October 2017

sales

5

Very essential after sales support

10 October 2017

service

5

very helpful staff

10 October 2017

service

3

My car finally got sorted and service i was given was much better than what ive had before but still don’t have 100% faith in MINI

06 October 2017

service

5

As I said in the previous question. The whole process went extremely smoothly. I have nothing but praise for all involved.

04 October 2017

service

5

Pain free from start to finish

04 October 2017

sales

5

The friendly and experienced staff at Mini Hereford kept me updated throughout the purchase process.A special mention must go to Salesperson Martyn Jones, He is approachable, friendly and above all has a great knowledge of the product.

04 October 2017

service

5

Attentive friendly and considerate staff. Work completed promptly.

04 October 2017

service

4

James and the service department where brilliant, only to be let down by the free wash. My car was very dirty when it arrived, but was shocked at how much they had missed especially lower down on the bodywork.

03 October 2017

service

5

Same as the above

02 October 2017

service

5

Staff were so incredibly helpful and professional - excellent!Staff have always 'gone that extra mile,' to help and support mini owners.

29 September 2017

service

4

Friendly place to go