They are always accommodating to your time frames

100%

Very efficient.

They are ace !

It was not possible to order my JC wks s with armrests to match the seat leather colour -tan. Why? I have no idea as I did on my previous Mini. They recognised my annoyance and advised it was possible as an after market installation.At £300. !

All problems were pointed out as well as a video of them and quoted on future maintenance as well as completed the service in time as promised.

Because they take care about every detail.

Always seem to go the extra mile.

Great staff, lovely sales area.

Comfortable well appointed waiting area

James Lawrence was helpful, polite and as always, demonstrates the professionalism that Mini bring to the customer experience.

My issue was resolved easily this time

All good

Great

Staff friendly and helpful

Loan car was great

Laura was brilliant and very thorough and efficient.

nothing to complain about, given a great courtesy car to use

Immediately entering the Cotswold Mini in Hereford we were greeted by Laura who was really reassuring and professional. She listened gave us a coffee and went to get the service manager Rick. He was extremely reassuring and promised to sort my mini.

Excellent service, car was returned on time and a good clean job.

The experience from first entering reception to final collection was exceptional.

Quick, efficient turnaround of my car and it was cleaned before being returned to me

As above and nothing is too much trouble

Complete satisfied

They sorted my steering column out

Very good

Problem identified and solved.Clear explanation given during the process

Arranged a lift for me and competed the work quickly and professionally

Everything is always easy

Was kept informed by staff and was given good advice from "the body shop" at Cotswold Hereford on how to rid my Mini of road tar splashes from winter pothole roadworks.

Thorough service carried out and faults remedied

Prompt, reasonably priced and great information- loved the video update.

Hereford mini is great very efficient