service
Friendly staff who kept me fully informed.
Friendly staff who kept me fully informed.
Excellent service.
Great customer service and I was kept up to date on the whole process
Great constant up to date service & information
The technician records sends a video explaining everything he is doing.
Efficiency
Couldnt fault they are spot on, very good dealership
Work was carried out within the hour.
friendly personnel
Salesperson (Jade Standish) was knowledgable and friendly.
Treated as valued customer.
Always pleasant staff
Helpful and efficient.
Easy to contact and arrange
The service was carried out efficiently and thoroughly!
As mentioned in the previous survey my expectations were met in both timeliness and consideration.
All staff helpful and happy
Callum and rob at the Cotswold Mini centre ensured I was happy at all times and rang me weekly giving me updates on my car.
car required a new tyre, which I agreed to have. Unfortunately the tyre was out of stock and I had to wait several hours until one was delivered from Worcester. The tyre was not inflated at all and had to go in to my local garage. Pressure was 1.3!
All my dealings with staff were polite, friendly and helpful. Had some rough times in dealerships in the past so this experience was a breath of fresh air. Stephen was a great rep to deal with.
Very satisfied with service and drop off and pick up service.
As above and done in the time slot
Very happy that preferred technician works on my cars
Very happy to have preferred technician working on my cars
Pleasant staff.Comfortable waiting area and plenty of tea and coffee.! Efficient, not kept waiting too long
Everyone at Mini is polite and professional and cannot do enough for you.Lisa is a delight as she drives me to and from work when my car is in. She is a great ambassador for your brand, often telling me about the features in the car she is using.
They did the job and went the extra mile finding out work required was covered under warranty
Always helpful and explains work carried out or work that needs attention .
Cotswold Hereford MINI sales, servicing, management and all other centre staff/team were fantastic in all areas.
Extremely helpful and friendly staff
Friendly staff always available by text or phone to answer queries. Advised me about selling my old car and even helped me do this by contacting my own dealership and getting me a good deal. Over and above!
Smooth service and very polite
Staff can be trusted to act in my best interest
The car was collected and returned quickly and in great condition
Cotswold Hereford is easily the best mini dealership I've dealt with by a country mile.
All the staff were very professional but in a friendly and helpful way.
The garage is a friendly positive place.
Jade kept in touch throughout the process
I feel that the handover when I bought my last car two years ago was made more specially than this time
Staff welcoming and explained work that needed to be done.
The team at Cotswold Hereford have been excellent in ensuring i am kept informed throughout the purchase process, that everything is explained and that I receive everything I want
Couldnt fault the service provided
Jade was a [5] star!
I had a leak in the boot of my Mini and it was sorted out and a courtesy car provided
Great service - nice staff
I get the feeling of total trust when looking after my car. Always know Im using genuine parts.
Couldn't have wished for better customer service
Cotswold staff are brilliant. From the moment i m greeted at the door they all work really hard to make my visit as easy as possible. They are the reason I have stayed with the product.
Self explanatory
Only marked down by 0.5 because I had to go back shortly after leaving as one of the new parts fitted had broken.